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Speak, solve and delight your online shoppers with eDesk Talk

Elevate your customer service level by adding voice support to your webstore and enable your support agents to talk through complex issues with confidence and efficiency.

The context your agents need, from the first ringtone

Enable your agents to be ready to serve fast and accurately, with purchase history, ticket and customer details, and the ability to add notes and tags for every call they handle.

Handle calls, emails and chats, from one eCommerce-focused help desk

Consolidate your phone support with all other channels in one place, so you keep track of every customer interaction, with a single source of truth.

The voice solution to deliver fast and accurate customer service.

Empower your team with the calling features they need to resolve customer issues, rapidly and in real-time.

Greeting messaging

A standard and warm welcome message to greet every caller.

Automated ticket creation

Save time and resources by creating tickets automatically.

Call routing

Route calls to your team with our round-robin ring strategy.

Voicemail box

In case your callers can’t reach your team, our voicemail feature ensures their messages are saved in eDesk.

Local & international numbers

Get a local, tool-free or international phone number and help your customers reach your support team easily.

Shared call inbox

All calls are tracked via tickets in the eDesk mailbox, so you have a full perspective on what needs action.

Agent status

Agents have the flexibility to set their status and work efficiently across multiple support channels.

Hassle-free set up

Get your phone number, set your users permission and add phone support to your store in under 5 minutes.

Want more?

Add voice menu, call recording, call transfer, and other advanced call center features with our Aircall integration.

What our customers say

See eDesk Talk in action and add phone support to your webstore today

We’re trusted by thousands of customers around the world to power billions of conversations – and dollars of transactions – every year.