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Have you ever wanted to sell on the world’s biggest marketplaces, while managing all the orders with Shopify? With Amazon accounting for more than a
Help desk apps for BigCommerce – do you really need one? If you want to improve your customer service, save time, and drive more sales,
We’re thrilled to kick off our first monthly product updates with a bang. Over the past month, our team has been hard at work, bringing
Attracting customers to your Shopify store is one thing. But keep them coming back for purchase after purchase? That’s much more challenging. However, with the
From providing out-of-hours support to replying hands-free, here are 10 ways to use AI in eCommerce customer support.
Are you ready for Amazon Prime Day 2023? Follow our Amazon Prime Day customer service best practices to slay this year’s shopping extravaganza!
As Hickies sales grew, so did its need for an ecommerce help desk. See how eDesk helped the shoe accessory company scale its customer support.
Right Deals UK uses eDesk’s centralised inbox to gather all website, marketplace and social messages into one place. The support team can now respond to messages five times faster than their previous helpdesk solution. With eDesk Feedback, the company has obtained ‘eBay Top Rated Seller’ status and maintains a feedback rating of 97.8%.
Discover How CarParts.com Improved Customer Response Times By 10.2% Using eDesk