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Pay as you grow.

Automate, centralize, and scale your eCommerce support with powerful, AI-driven tools and flexible pricing – all designed to help you deliver support faster, better… smarter.


Supercharged with AI, our powerful ticket-based plan is built for scale

30 tickets/month

Ticket overage 0 Talk to us 0 Talk to us /100 tickets


Industry-lead support for SMBs & growing eCommerce businesses


Advanced integrations and collaboration tools for larger sellers

Shopify Entrepreneurs

Everything you need to scale your Shopify business and provide awesome service to your customers, no matter where they communicate with you.

14-day free trial. No credit card required.

Everything you need to scale your Shopify business and provide awesome service to your customers, no matter where they communicate with you.


Let us help you build out the perfect eCommerce help desk that is specific to your enterprise needs.

Fully customizable plan

Trusted by the world’s biggest brands and aggregators

View full plan features and comparison →

Go beyond support with…

Available on all trials

eDesk Feedbackfrom
eDesk Feedbackfrom

Automatically contact customers to generate authentic, positive reviews, follow-up sales offers, out-of-hours responses and pre-emptive messaging if orders are going to be delayed.

Auto-translation from
Auto-translation from

Instantly support international customers with automatic bi-directional language translation of incoming and outgoing tickets and chats.


Engage audiences, accelerate sales and drive better customer support outcomes on the platform with more than 2 billion users around the world.

eDesk Talk from
eDesk Talk from

Elevate your customer service level by adding voice support to your webstore and enable your support agents to talk through complex issues with confidence and efficiency.

14 day trial  |  No credit card required  |  Guided setup

We no longer have to dig through multiple inboxes and threads…

“eDesk has consolidated all of our individual messaging platforms into one centralized mailbox. Now each issue comes in as one ticket, so we no longer have to dig through multiple inboxes and threads.”

Common questions

What’s the difference between agent-based and ticket-based pricing?

Ticket-based pricing, available on our Performance+ plan, is the only plan supercharged with eDesk AI. You get unlimited users, unlimited channels, access to all features, and only pay for the tickets you respond to (whether manually or automatically). System messages are not included. 

Agent-based plans DO NOT include eDesk AI. You can choose from multiple plan options that best suit your business, including the number of templates, channels, users, and more. Pricing is based on the number of agents you purchase seats for.

What counts as a ticket?

A billable ticket is a message initiated through one of the integrated channels which is actioned using eDesk. A ticket that receives a response will only be counted as one billable ticket regardless of how many messages are sent or received on the thread. System messages, feedback requests and spam that are closed via a rule or automation are not counted as billable tickets. Tickets escalated to third parties will be counted as additional tickets.

How do I know which plan is best for me? 

Performance+ is our most powerful plan, giving you access to ALL eDesk features, including eDesk AI. It’s also a great solution for businesses that prefer to pay as they scale, instead of paying for each agent, and it’s perfect for retailers that must rapidly onboard new agents during seasonal events.

Have more questions? A member of our team would be happy to talk with you.

Helping merchants, big and small, resolve more than 50 million messages every month

Join 5000+ eCommerce sellers providing extraordinary support with eDesk.

14-day trial  |  No credit card required |  Guided setup