With the full context of your shoppers’ order and conversation history, your support agents can exceed expectations with communications uniquely tailored to their circumstances, in a fraction of the time.
Quickly and easily offer the personalized service that fosters loyalty, with order and conversation history at your fingertips when handling customer queries.
eDesk Segments help you to prioritize customers and refine workflows, by identifying and grouping customers based on buyer behavior and your business criteria, so you can drive retention and increase total order value more easily.
Offer the context and customer support intelligence that your agents need to turn every customer interaction into a growth opportunity.
Try eDesk now and leverage customer intelligence to turn every customer interaction into a growth opportunity, with a human touch.