News - eDesk | Faster, smarter customer support software for eCommerce https://www.edesk.com The customer support platform for businesses serious about eCommerce Tue, 01 Aug 2023 10:41:21 +0000 en-US hourly 1 https://wordpress.org/?v=6.0.5 https://www.edesk.com/wp-content/uploads/2021/12/cropped-edesk-e-avatar-32x32.png News - eDesk | Faster, smarter customer support software for eCommerce https://www.edesk.com 32 32 July Product Roundup: External Ticket Sharing, Klaviyo Integration, Shopify Returns and More! https://www.edesk.com/blog/july2023-product-update-blog/ Mon, 31 Jul 2023 13:37:01 +0000 https://www.edesk.com/?p=53879 We’re thrilled to kick off our first monthly product updates with a bang. Over the past month, our team has been hard at work, bringing to life a suite of game-changing features and integrations aimed at revolutionizing your customer support and skyrocketing your eCommerce success. Imagine a world where external ticket sharing seamlessly transforms the […]

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]]> AI is Set to Revolutionize Customer Support for eCommerce https://www.edesk.com/blog/ai-revolutionize-customer-support-ecommerce/ Tue, 27 Jun 2023 20:01:52 +0000 https://www.edesk.com/blog/ai-revolutionize-customer-support-ecommerce/ Customer support for eCommerce is witnessing a step-change in performance, with upwards of 46% of incoming queries being “handled” by AI and early adopters reporting 4x efficiency improvements. We recently unveiled our latest AI suite designed specifically for eCommerce merchants. Within just a few weeks of launch we’re already seeing indications that AI is poised […]

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]]> PRESS RELEASE: eDesk releases WhatsApp Business Integration to simplify conversational commerce for retailers https://www.edesk.com/blog/press-release-whatsapp-business-integration/ Wed, 03 Aug 2022 08:50:28 +0000 https://www.edesk.com/?p=29497 As customer retention has become critical to online businesses success, this integration enables brands to engage their customers more easily

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]]> Mirakl partners with eDesk to empower sellers in their marketplace expansion https://www.edesk.com/blog/mirakl-partners-with-edesk-to-empower-sellers-in-their-marketplace-expansion/ Wed, 13 Jul 2022 16:48:47 +0000 https://www.edesk.com/?p=27951 eDesk’s integration with Mirakl will enable marketplace sellers to centrally manage all their customer support, at scale, in one unified inbox. eDesk, the e-commerce platform that reduces the complexity of customer support for businesses as they scale into new sales channels, announced today it has partnered with Mirakl to increase its native integrations to over […]

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]]> PRESS RELEASE: eDesk to create 150 jobs as they accelerate growth in the US and EMEA https://www.edesk.com/blog/press-release-150-jobs-in-us-and-emea/ Thu, 26 May 2022 15:44:02 +0000 https://www.edesk.com/?p=24633 eCommerce customer support platform eDesk is to create 150 jobs in the next 18 months as it plans further expansion in the US and Europe, the Middle East and Africa

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]]> Amazon has 1.9 million active sellers worldwide (plus other stats) https://www.edesk.com/blog/amazon-statistics-2020/ Mon, 31 Jan 2022 08:00:21 +0000 https://www.edesk.com/?p=4692 Amazon is the largest online retailer in the world generating $386.06 billion in revenue in 2020[2], of which $104.41 billion was generated through international revenue channels. Its 2020 revenue figure propelled Amazon to the top of the business leaderboard, as the third-largest company in the world by revenue. Prior to that, in 2019, the eCommerce […]

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]]> Deloitte Fast 50: eDesk wins ‘Innovative New Technology Award’ https://www.edesk.com/blog/deloitte-fast-50-edesk-wins-innovative-new-technology-award/ Wed, 08 Dec 2021 15:56:53 +0000 https://blog.edesk.com/resources/?p=6132 CEO Alex Payne accepted the award on behalf of eDesk at this year’s Deloitte Ireland Technology Fast 50 Awards 2021.  I am delighted to share that ‘eDesk Smart Inbox’ has been announced as the winner of Deloitte Ireland’s Fast 50 ‘Innovative New Technology Award’ in association with Google. This Deloitte award honours eDesk for our […]

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]]> WEBINAR ROUND UP: Find Your Voice With eDesk And Aircall https://www.edesk.com/blog/webinar-round-up-find-your-voice-with-edesk-and-aircall/ Tue, 21 Sep 2021 15:47:50 +0000 https://www.edesk.com/blog/?p=5893 In celebration of eDesk’s partnership with Aircall, our Head of Product Marketing, Sean Broderick and Aircall’s Technology and Partnerships Manager, Autumn Carter got together to discuss how extraordinary customer support empowers online sellers to sell more. Research from eDesk and Aircall shows the link between first contact resolution, customer satisfaction and positive reviews, and that […]

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]]> Unlocking Voice For eCommerce Marketplaces: eDesk And Aircall https://www.edesk.com/blog/unlocking-voice-for-ecommerce-marketplaces-edesk-and-aircall/ Thu, 16 Sep 2021 14:24:10 +0000 https://www.edesk.com/blog/?p=5865 The eDesk and Aircall partnership provides online retailers with access to cloud-based phone calling capabilities, joining the existing eDesk suite that centralises their email, chat and social communications across eCommerce marketplaces. We’re delighted to announce our partnership with cloud-based call centre solution provider Aircall. With this new native integration, eDesk ensures that all email, chat, […]

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]]> eDesk Appoints New Vice President of Global Marketing https://www.edesk.com/blog/edesk-appoints-new-vice-president-of-global-marketing/ Tue, 07 Sep 2021 16:29:44 +0000 https://www.edesk.com/blog/?p=5829 eDesk appoints former J2 Global marketer Fiona O’Connor as new Vice President of Global Marketing.  eDesk, the leader in eCommerce-focused customer service software, has appointed global SaaS marketing expert Fiona O’Connor as it expands its worldwide footprint. Heading up eDesk’s marketing, the former J2 Global senior marketer is responsible for leading all the company’s marketing […]

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]]> eDesk Product Update: August 2021 https://www.edesk.com/blog/edesk-product-update-august-2021/ Thu, 02 Sep 2021 13:33:47 +0000 https://www.edesk.com/blog/?p=5793 Just like you, we’re passionate about our customers – their success is what drives us. That’s why the eDesk Product team is always making our eCommerce helpdesk and feedback platform even better. Our customers ask, and we listen. This summer we’ve been focussed on launching our highly anticipated Dark Mode and Instagram DM functionality, plus […]

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]]> IRX Engage Summit 2021: Join Us to Supercharge Your eCommerce Sales https://www.edesk.com/blog/irx-engage-summit-2021/ Fri, 02 Jul 2021 10:45:31 +0000 https://www.edesk.com/?p=5386 IRX Engage Summit (5-9th July 2021) will bring the most relevant, current and valuable insight into the technologies to help your online brand grow. Have you registered for this free-to-attend event yet? Packed with live and on-demand panel discussions and practical workshops, the digital event has something for everyone. With big-name speakers from our partner […]

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]]> ECOMWORLD 2021: Join Us at the Largest Online Event for the eCommerce Industry https://www.edesk.com/blog/ecomworld-2021/ Mon, 28 Jun 2021 16:53:33 +0000 https://www.edesk.com/?p=5333 ECOMWORLD 2021, the largest online event for the eCommerce industry, takes place June 28th-29th. Are you attending ECOMWORLD 2021, the largest online event for the eCommerce industry? This digital conference is focussed on tactics and actionable strategies for building, growing and scaling profitable eCommerce businesses in 2021. With tracks on all things digital retail, from […]

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]]> Stripe EMEA Growth Lead Eileen O’Mara Joins eDesk Board https://www.edesk.com/blog/eileen-omara-edesk-board/ Thu, 03 Jun 2021 07:59:56 +0000 https://www.edesk.com/?p=4913 Tech industry veteran Eileen O’Mara has taken on the position of non-executive director as eDesk enhances its product suite with new innovations. eCommerce customer service specialist eDesk has appointed Eileen O’Mara, the EMEA revenue and growth lead at payments platform Stripe, in the post of non-executive director. Responsible for strategically driving scale across EMEA at […]

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]]> New Research Shows That Smart Sellers Can Step in to Avoid 9 out of 10 Bad Reviews https://www.edesk.com/blog/smart-sellers-bad-reviews/ Wed, 19 May 2021 06:30:31 +0000 https://www.edesk.com/?p=4744 eDesk and CitizenMe reveal vast majority of UK and US eCommerce customers speak to retailers when an issue arises, offering a chance at redemption – but how businesses manage the problem determines their fate when it comes to reviews and feedback. Online shopping increased drastically over the past year as people stayed at home, which […]

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]]> eDesk Awarded ‘2021 Excellence In Customer Service Award’ https://www.edesk.com/blog/customer-service-award/ Tue, 20 Apr 2021 14:16:33 +0000 https://www.edesk.com/?p=4514 eDesk today announced it has been named a winner in the 2021 Excellence in Customer Service Award presented by Business Intelligence Group.  This annual business awards program recognises those who are helping companies better communicate with their customers to provide a superior level of customer service. “We’re thrilled that eDesk has been recognised in BIG’s […]

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]]> eDesk Supercharges Customer Support with AI Advancements, Equipping Retailers for Ongoing eCommerce Boom https://www.edesk.com/blog/edesk-supercharge-customer-support/ Tue, 16 Mar 2021 08:47:51 +0000 https://www.edesk.com/?p=4136 London, 16th March 2021: Global online sales grew 27.6% in 2020 to reach $4.28tn [1] and the number of transactions needing customer support increased from one-in-eight to one-in-six [2]. In response, eCommerce customer service specialist eDesk is supercharging support for its 23,000 agents with AI advancements, expediting the company product roadmap. Following the continued rise […]

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]]> A Message From Our CEO: The Next Phase of eDesk https://www.edesk.com/blog/message-ceo-edesk/ Tue, 16 Mar 2021 08:45:28 +0000 https://www.edesk.com/?p=4108 CEO Alex Payne discusses the future of eDesk, as the company enters the next phase of its growth. Online shopping has changed… forever. Over the last year, the global pandemic has forced changes in consumer behaviour with more people turning to online than ever before, which has accelerated digital adoption by around seven years. The […]

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]]> eDesk Product Update: Feb 2021 https://www.edesk.com/blog/edesk-product-update-feb-2021/ Tue, 16 Feb 2021 15:50:26 +0000 https://www.edesk.com/?p=3875 Over the last few months, the eDesk Product team has been working hard on making our eCommerce helpdesk and feedback platform even better. Check out what’s new including an updated Mailbox and Etsy integration, plus what’s next including Smart Groups and an updated mobile app in our first product update of 2021. What’s New Improved […]

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]]> Google Shopping Announcement is a Game Changer For Retailers https://www.edesk.com/blog/google-shopping-announcement/ Wed, 14 Oct 2020 16:20:11 +0000 https://www.edesk.com/?p=3979 When organic opportunities present themselves, they should be seized, and one of the silver linings in the pandemic cloud is that Google has rolled out the ability to use organic search product listings absolutely free. In a time when bricks-and-mortar businesses are going to the wall, retailers are waking up to the fact that ecommerce […]

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]]> Deloitte Fast 50: xSellco Named Among Top Tech Companies in 2020 https://www.edesk.com/blog/deloitte-fast-50/ Thu, 17 Sep 2020 15:19:47 +0000 https://www.edesk.com/?p=3974 xSellco, the company behind eDesk, has once again been named among the top companies in Ireland at Deloitte’s 2020 Fast 50 Technology Awards. The Deloitte Technology Fast 50 Awards, one of Ireland’s foremost technology award programmes, is a ranking of the country’s 50 fastest-growing technology companies based on revenue growth over the last four years. […]

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]]> eDesk Supports Good Grub Initiative During COVID-19 https://www.edesk.com/blog/good-grub-initiative/ Sun, 10 May 2020 15:32:24 +0000 https://www.edesk.com/?p=3981 eDesk is delighted to be able to make a donation to the Good Grub Initiative, an amazing not-for-profit organisation providing fresh fruit and vegetables during the COVID-19 crisis to children and young adults who are in the DEIS programme in disadvantaged communities. A donation of just €10 can supply two families with fresh fruit and […]

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]]> We’re Making eDesk Free for New Customers for Six Months https://www.edesk.com/blog/extensive-program-of-support-for-all-customers/ Fri, 27 Mar 2020 17:26:15 +0000 https://www.edesk.com/?p=2267 We are living in a time of unprecedented change. We are seeing profound social and economic changes unfold as the world endeavours to tackle COVID-19

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]]> xSellco is the Fastest Growing Tech Company in Ireland https://www.edesk.com/blog/xsellco-is-the-fastest-growing-tech-company-in-ireland/ https://www.edesk.com/blog/xsellco-is-the-fastest-growing-tech-company-in-ireland/#respond Mon, 05 Nov 2018 14:42:13 +0000 https://www.blog.edesk.qa.xsell.co/resources/xsellco-is-the-fastest-growing-tech-company-in-ireland/ xSellco has been named as the fastest growing tech company in Ireland. The Deloitte Technology Awards had over 50 nominees and xSellco came out on top!

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]]> https://www.edesk.com/blog/xsellco-is-the-fastest-growing-tech-company-in-ireland/feed/ 0 Introducing eDesk by xSellco https://www.edesk.com/blog/introducing-edesk-by-xsellco/ https://www.edesk.com/blog/introducing-edesk-by-xsellco/#respond Mon, 17 Sep 2018 13:59:00 +0000 https://www.blog.edesk.qa.xsell.co/resources/introducing-edesk-by-xsellco/ eDesk is the high-powered helpdesk purpose-built for e-commerce. We created a one-of-a-kind helpdesk, designed to help sellers resolve queries quickly & get back to selling.

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