eDesk | Faster, smarter customer support software for eCommerce

Shopify’s Marketplace Connect (ehemals Codisto) – Was ist es und was macht es?

Cillian Bracken-Conway — Thu, 17 Aug 2023 12:19:51 +0000

Wollten Sie schon immer auf den größten Marktplätzen der Welt verkaufen und gleichzeitig alle Bestellungen mit Shopify verwalten? Da mehr als ein Drittel aller Online-Verkäufe auf Amazon entfallen, ist es verständlich, dass die Verkäufer ein Stück vom lukrativen Marktplatzkuchen abhaben wollen. Nun, jetzt können Sie es. Shopify hat vor kurzem eine App erworben und neu […]

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Die 7 besten Helpdesk-Anwendungen für BigCommerce im Jahr 2023

Cillian Bracken-Conway — Thu, 03 Aug 2023 15:47:04 +0000

Helpdesk-Anwendungen für BigCommerce – brauchen Sie wirklich eine? Wenn Sie Ihren Kundenservice verbessern, Zeit sparen und Ihren Umsatz steigern wollen, lautet die Antwort: Ja. Ganz gleich, ob Sie die Zeit, die Sie für manuelle Aufgaben aufwenden, einsparen oder die Kundenzufriedenheit steigern wollen – ein Helpdesk für Ihren eCommerce-Shop ist sowohl für neue als auch für […]

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Juli Produkt-Rundschau: Externe Ticketfreigabe, Klaviyo-Integration, Shopify-Retouren und mehr!

Cillian Bracken-Conway — Mon, 31 Jul 2023 13:37:01 +0000

Wir freuen uns sehr, unsere ersten monatlichen Produktaktualisierungen mit einem Paukenschlag zu starten. Im vergangenen Monat hat unser Team hart gearbeitet und eine Reihe von bahnbrechenden Merkmalen und Integrationen ins Leben gerufen, die Ihren Kundensupport revolutionieren und Ihren eCommerce-Erfolg in die Höhe treiben sollen. Stellen Sie sich eine Welt vor, in der die gemeinsame Nutzung […]

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Top 7 Help Desk Apps für Shopify im Jahr 2023

Cillian Bracken-Conway — Thu, 27 Jul 2023 10:32:21 +0000

Kunden für Ihren Shopify-Shop zu gewinnen ist eine Sache. Aber sie dazu bringen, immer wieder zu kaufen? Das ist eine viel größere Herausforderung. Da jedoch die Wahrscheinlichkeit, an einen bestehenden Kunden zu verkaufen, bei satten 60-70 % liegt, ist es viel einfacher, mit einem großen, treuen Kundenstamm Gewinne zu erzielen, als wenn man ständig versucht, […]

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Die 10 besten Möglichkeiten für den Einsatz von KI im eCommerce-Kundensupport

Brendan Hughes — Fri, 07 Jul 2023 19:43:56 +0000

Hier finden Sie 10 Möglichkeiten für den Einsatz von KI im eCommerce-Kundensupport - von der Bereitstellung von Support außerhalb der Geschäftszeiten bis hin zur Beantwortung von Fragen ohne Anrufe.

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Amazon Prime Day 2023: Best Practices für den Kundenservice + Tipps für Verkäufer

Sheena Ingle — Wed, 28 Jun 2023 19:43:46 +0000

Sind Sie bereit für den Amazon Prime Day 2023? Befolgen Sie unsere Best Practices für den Amazon Prime Day-Kundenservice, um das diesjährige Shopping-Spektakel zu meistern!

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KI wird den Kundensupport für den eCommerce revolutionieren

Sheena Ingle — Tue, 27 Jun 2023 20:01:52 +0000

Der Kundensupport für den eCommerce erlebt einen Leistungssprung: Mehr als 46 % der eingehenden Anfragen werden von KI „bearbeitet“, und die ersten Anwender berichten von vierfacher Effizienzsteigerung. Vor kurzem haben wir unsere neueste KI-Suite vorgestellt, die speziell für eCommerce-Händler entwickelt wurde. Nur wenige Wochen nach der Einführung sehen wir bereits Anzeichen dafür, dass KI die […]

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Wie man eine starke Marketingstrategie für eCommerce-Startups und neue Online-Shops aufbaut

Cillian Bracken-Conway — Fri, 23 Jun 2023 20:31:30 +0000

Erfahren Sie, wie Sie eine wirksame Marketingstrategie für Ihren neuen eCommerce-Shop entwickeln können - vom Verständnis Ihrer Zielkunden bis hin zur Behebung von Problemen.

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Webinar: Wie Sie mit Automatisierung den Umsatz am Amazon Prime Day steigern

Sheena Ingle — Wed, 21 Jun 2023 16:28:59 +0000

Sind Sie sicher, dass Sie für den Amazon Prime Day bereit sind? Erfahren Sie, wie Sie mit Hilfe der Automatisierung Ihre Antwortquoten verbessern, Ihre Preise anpassen, Ihren Gewinn maximieren und vieles mehr.

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20+ Kundenbindungsstatistiken (Wie Sie Ihre Kunden zum Wiederkommen bewegen)

Sheena Ingle — Wed, 31 May 2023 04:36:38 +0000

Hier finden Sie 20+ Statistiken zur Kundentreue, die Sie kennen sollten - von der Macht eines guten Kundendienstes bis zu den Kosten eines schlechten Supports.

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Amazon vs. eBay: Auf welchem Marktplatz sollten Sie verkaufen?

Sheena Ingle — Wed, 24 May 2023 13:01:04 +0000

Versuchen Sie, Amazon mit eBay zu vergleichen? Entdecken Sie, welcher Marktplatz am besten für Ihr eCommerce-Geschäft geeignet ist.

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Was ist Personalisierung im eCommerce und warum sollten Sie sich dafür interessieren?

Sheena Ingle — Wed, 17 May 2023 23:20:57 +0000

Wenn Sie mehr Umsatz machen und die Markentreue fördern wollen, ist die Personalisierung des eCommerce der Schlüssel zum Erfolg. Hier finden Sie alles, was Sie wissen müssen.

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Die Zukunft des eCommerce beginnt heute: Die Einführung von eDesk AI

Sheena Ingle — Tue, 09 May 2023 12:07:50 +0000

Wir freuen uns, die Einführung von eDesk AI bekannt geben zu können. Diese revolutionäre Software läutet die nächste Generation der Kundenbetreuung im eCommerce ein.

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30 Kundenservice-Statistiken, die eCommerce-Verkäufer nicht ignorieren sollten

Sheena Ingle — Fri, 05 May 2023 06:04:43 +0000

Neugierig auf die Kundendienststatistiken für 2023? Vom Wert eines guten Supports bis hin zur Entwicklung von KI - hier erfahren Sie, was eCommerce-Verkäufer wissen müssen.

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Warum Online-Kundenrezensionen der ultimative Verkäufer für den eCommerce sind

Cillian Bracken-Conway — Tue, 02 May 2023 14:43:28 +0000

Von der Steigerung des Umsatzes und der Markenbekanntheit über die Verbesserung der Suchmaschinenoptimierung bis hin zu Kosteneinsparungen - hier erfahren Sie, warum positive eCommerce-Bewertungen der Schlüssel zum Erfolg Ihrer Marke sind.

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AI-Anwendungsfälle im eCommerce: Verbessern Sie jeden Aspekt Ihres Geschäfts

Sheena Ingle — Mon, 01 May 2023 23:11:13 +0000

Sind Sie neugierig auf KI-Anwendungsfälle im eCommerce? Sie sind nicht allein. Hier finden Sie 10 Möglichkeiten, wie Sie künstliche Intelligenz nutzen können, um alle Bereiche Ihres Unternehmens zu verbessern.

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3 zeitsparende Tipps zur Automatisierung des Kundendienstes

Sheena Ingle — Wed, 26 Apr 2023 18:53:25 +0000

Von Auto-Respondern bis hin zu künstlicher Intelligenz (KI): Hier finden Sie 3 Möglichkeiten, mit der Automatisierung des Kundendienstes viel Zeit zu sparen.

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Die bahnbrechenden Vorteile von KI im eCommerce

Sheena Ingle — Tue, 25 Apr 2023 18:30:12 +0000

Künstliche Intelligenz ist heutzutage in aller Munde, und das aus gutem Grund. Erfahren Sie mehr über die unglaublichen Vorteile des Einsatzes von KI im eCommerce.

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Kundentreue und Kundenbindung: Die Fallstricke eines schlechten Ansatzes

Sheena Ingle — Fri, 21 Apr 2023 01:06:37 +0000

Entdecken Sie die Folgen einer unzureichenden Strategie zur Kundenbindung und -loyalität. Außerdem erhalten Sie Tipps, wie Sie diese Fallstricke für Ihr Unternehmen vermeiden können.

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Kundenservice für den eCommerce: Die 10 wichtigsten Tipps, die Sie kennen müssen

Sheena Ingle — Tue, 18 Apr 2023 15:04:10 +0000

Kundenservice im eCommerce muss nicht so zeitaufwändig und stressig sein. Nutzen Sie diesen Spickzettel mit unseren 10 besten Kundenservice-Tipps für Online-Verkäufer.

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Die besten Shopify-Kundenservice-Apps im Jahr 2023

Ann O'Sullivan — Mon, 17 Apr 2023 15:00:52 +0000

Wenn Sie keine Shopify-Kundenservice-Apps für Ihr Online-Geschäft verwenden, verpassen Sie etwas. Der Erfolg Ihres eCommerce-Shops hängt von mehreren Faktoren ab, wie z. B. den Produkten, dem Branding und Ihrer Marketingstrategie. Ein Aspekt Ihrer eCommerce-Strategie, der nur allzu oft übersehen wird, ist der Kundenservice. Wenn es um Verbrauchererfahrungen geht, verbreiten sich Nachrichten schnell, und ein paar […]

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Wie Sie die Macht und den Einfluss der Generation Z zu Ihrem geschäftlichen Vorteil nutzen können

Sheena Ingle — Tue, 21 Mar 2023 16:27:52 +0000

Entdecken Sie Profi-Tipps, wie Sie die Macht und den Einfluss der Gen Z nutzen können, um ein besseres eCommerce-Geschäft zu schaffen.

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Die 11 besten Zendesk-Alternativen für 2023

Seamus Breslin — Mon, 13 Mar 2023 20:04:20 +0000

Wenn Sie eine Kundensupport-Software für Ihr Unternehmen in Betracht ziehen, ist die Wahrscheinlichkeit groß, dass Sie auf Zendesk stoßen (und natürlich auf Zendesk-Alternativen). Und das ist kein Zufall – es ist zweifelsohne eine der bekanntesten Helpdesk-Softwares mit Funktionen für fast jede Branche. Aber während Zendesk sich selbst darauf ausrichtet, die richtige Wahl für praktisch jedes […]

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Erweitern Sie Ihren Kundensupport mit einer eCommerce-API: 4 praktikable Anwendungsfälle

erin mcloone — Tue, 28 Feb 2023 14:32:09 +0000

Das Kundenerlebnis ist entscheidend für den Erfolg eines jeden eCommerce-Unternehmens. Er bezieht sich auf den Gesamteindruck, den ein Kunde von einer Marke hat, basierend auf seinen Interaktionen mit dieser Marke während der gesamten Customer Journey, von der Recherche vor dem Kauf bis zur Unterstützung nach dem Kauf. Ein optimierter Kundensupport ist ein wichtiger Faktor für […]

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9 Beste eCommerce Help Desk Software: Die vollständige Liste (2023)

Fiona O'Connor — Tue, 28 Feb 2023 11:18:56 +0000

Wenn Sie ein Online-Händler sind, wissen Sie, dass Kundenzufriedenheit das Wichtigste ist. Ein unzureichender Kundenservice kann erhebliche Auswirkungen auf das Endergebnis Ihres Unternehmens haben. Deshalb ist es wichtig, die beste eCommerce-Helpdesk-Software zu finden. Untersuchungen haben nämlich ergeben, dass 68 % der Verbraucher geben an, dass sie bereit sind, mehr für Produkte und Dienstleistungen einer Marke […]

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10 Wege, verärgerte Kunden glücklich zu machen

Fiona O'Connor — Tue, 21 Feb 2023 12:22:46 +0000

Verärgerte Kunden sind etwas, mit dem alle Online-Verkäufer irgendwann einmal zu tun haben werden. Finden Sie heraus, wie Sie diese schwierige Situation umkehren und ein positives Ergebnis erzielen können.

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Die 10 besten Social-Media-Kundenservice-Software für 2023

Fiona O'Connor — Mon, 20 Feb 2023 16:19:58 +0000

Wenn Sie im Jahr 2023 ein E-Commerce-Unternehmen mit Kundenkontakt haben, ist es selbstverständlich, dass Ihre Kunden mit Ihrem Unternehmen oder über Ihr Unternehmen in den sozialen Medien sprechen. Soziale Plattformen wie Facebook, Twitter, WhatsApp und Instagram bieten einen nützlichen Kommunikationskanal mit Ihren Kunden. Es liegt jedoch an Ihnen als Unternehmen, über das richtige System zu […]

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Berechnung und Steigerung des Kundenlebenswerts (LTV)

Ann O'Sullivan — Fri, 03 Feb 2023 13:03:20 +0000

Der Customer Lifetime Value (LTV oder CLV) ist eine wichtige Kennzahl, die den Gesamtwert misst, den ein Kunde einem Unternehmen im Laufe seines Lebens bringt. Im eCommerce spielt der LTV eine entscheidende Rolle für die Gesundheit und den Erfolg eines Unternehmens. Je höher der LTV, desto rentabler und nachhaltiger wird das Geschäft sein. Auf dieser […]

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Weniger Retouren im eCommerce: Tipps und Strategien für eCommerce-Support-Teams

Ann O'Sullivan — Wed, 01 Feb 2023 17:02:34 +0000

Die Rückgabe von gekauften Artikeln ist ein häufiges Problem in der eCommerce-Branche, das zu Unzufriedenheit bei den Kunden führt und sich auf das Endergebnis der Unternehmen auswirkt. Durch die Umsetzung wirksamer Strategien ist es jedoch möglich, die Zahl der Rücksendungen im eCommerce zu verringern und das Einkaufserlebnis für die Kunden zu verbessern. TL;DR Die Reduzierung […]

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Verwendung von ChatGPT für den eCommerce-Kundendienst

Seamus Breslin — Tue, 31 Jan 2023 15:30:17 +0000

Unabhängig davon, in welcher Branche Sie heute tätig sind, scheint ChatGPT große Auswirkungen auf Ihre Geschäftsabläufe zu haben – das gilt auch für den eCommerce. Vielleicht lesen Sie diesen Blog mit einer Frage im Kopf: „Wird ChatGPT Menschen im Kundenservice ersetzen?“ Die kurze Antwort lautet: Nein. Die Verwendung von ChatGPT für den eCommerce-Kundenservice würde heute […]

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Kopflose eCommerce-Lösungen

Ann O'Sullivan — Tue, 31 Jan 2023 12:17:22 +0000

Wenn es eine Sache gibt, die der eCommerce in Hülle und Fülle bietet, dann ist es Flexibilität. Im Gegensatz zu traditionellen Ladengeschäften ist es keine große Sache, wenn Ihre eCommerce-Strategie scheitert oder Ihre Produkte aus der Mode kommen. Sie müssen weder ein Gebäude renovieren noch Ihre Räumlichkeiten umziehen. Vorteile wie diese haben dazu geführt, dass […]

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Wie Sie Ihr Online-Geschäft fördern können: Marketing-Strategien zum Aufbau eines robusten eCommerce-Kanals für 2023

Ann O'Sullivan — Fri, 27 Jan 2023 10:55:36 +0000

Kommt es Ihnen manchmal so vor, als sei die Werbung für Ihren Online-Shop eher eine Hetzjagd als eine Marketinginitiative? Sie sind nicht allein. Tatsächlich glauben Vermarkter, dass die Generierung von Traffic und Leads ihre größte Herausforderung sein wird größte Herausforderung im Marketing im Jahr 2023 sein wird, dicht gefolgt von der „Einstellung von Spitzenkräften“. Die […]

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Wie man ein eCommerce-Unternehmen bewertet

Ann O'Sullivan — Mon, 23 Jan 2023 10:30:33 +0000

Hat Ihr Unternehmen einen Wert? Es geht um Gewinn, Wachstum und Ansehen. All diese Faktoren tragen zum Wert Ihres Unternehmens bei, aber es stellen sich noch weitere Fragen: Wie können Sie Ihr eCommerce-Geschäft numerisch bewerten und warum? Die Konsultation von Fachleuten, die Vorbereitung der benötigten Unterlagen und die Durchführung von Recherchen können den Bewertungsprozess so […]

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CJ Dropshipping: Alles, was Sie wissen müssen, um loszulegen

Ann O'Sullivan — Fri, 20 Jan 2023 10:15:10 +0000

Jeder Inhaber eines eCommerce-Geschäfts weiß, dass der Betrieb eines Online-Shops mit Herausforderungen verbunden ist. Es stellt sich die Frage, wie man einen exzellenten Kundenservice anbietet, wie man ein Geschäft mit wenig oder gar keiner Designerfahrung gestaltet und wo man sein Geschäft vermarktet. Aber der wohl schwierigste Aspekt bei der Führung eines eCommerce-Geschäfts? Ausführung von Aufträgen. […]

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14 atemberaubende Videos zum Thema Kundenservice, die motivieren und inspirieren

Fiona O'Connor — Fri, 13 Jan 2023 17:01:12 +0000

Das Anschauen von Kundendienstvideos ist eine gute Möglichkeit, Ihr Wissen zu erweitern, sich inspirieren zu lassen und Tipps zu finden, die Sie mit Ihrem Support-Team teilen können. Hier finden Sie 14 inspirierende Videos zum Thema Kundenservice, die zwischen zwei und zwanzig Minuten lang sind und Sie und Ihr Team inspirieren werden.

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Der ultimative Leitfaden zur Reduzierung von Warenkorbabbrüchen

Ann O'Sullivan — Fri, 13 Jan 2023 10:47:04 +0000

Es gibt nichts Frustrierenderes, als eine hohe Abbruchquote zu haben und nicht zu wissen, wo das Problem liegt, geschweige denn, wie man es beheben kann. Wenn Ihre potenziellen Kunden ihre Warenkörbe abbrechen, könnten Sie in Wirklichkeit Tausende von Dollar pro Monat verlieren. Zum Glück ist es ganz einfach, die möglichen Ursachen für den Abbruch von […]

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7 Schritte zur Verbesserung Ihrer Kundensupport-Strategie im Jahr 2023

Ann O'Sullivan — Wed, 11 Jan 2023 14:10:28 +0000

Die Kundenbetreuung ist ein wesentlicher Bestandteil des Online-Verkaufs. Erfahren Sie, wie Sie in sieben einfachen Schritten Ihren Kundensupport verbessern und mehr verkaufen können.

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Amazon-Urlaubseinstellungen – Ein Leitfaden für Verkäufer (2023)

Fiona O'Connor — Fri, 06 Jan 2023 12:17:11 +0000

Früher, als man noch in der Arbeitswelt tätig war, war Urlaub ganz einfach. Sie würden sich eine Auszeit nehmen, sich ohne Schuldgefühle amüsieren und dann mit einem Berg von E-Mails zurückkommen. Aber mit dem Verkauf auf Amazon ist es nicht mehr so einfach, sich einen Urlaub zu gönnen, wie es früher war. Sie sind jetzt […]

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Die 9 besten Kundenservice-Tools für eCommerce-Unternehmen im Jahr 2023

Fiona O'Connor — Wed, 04 Jan 2023 09:19:15 +0000

Die Kunden von heute haben eine Reihe von Möglichkeiten, sich mit Ihrem Unternehmen in Verbindung zu setzen, wenn sie Hilfe benötigen oder Fragen haben, z. B. per Telefon, E-Mail, Live-Chat und über soziale Medien. Für jedes wachstumsstarke Unternehmen ist eine Strategie für den Umgang mit diesen verschiedenen Kundenkommunikationskanälen der Eckpfeiler eines Omnichannel-Kundenserviceprogramms. Bei der Vielzahl […]

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Die 14 besten Wege zu mehr Umsatz auf Amazon im Jahr 2023

Ann O'Sullivan — Sun, 01 Jan 2023 09:00:51 +0000

Um die Amazon-Verkäufe zu steigern, müssen Sie die besten Tricks und Tipps lernen. Informieren Sie sich über diese 14 Möglichkeiten zur Steigerung der Amazon-Verkäufe, um der Konkurrenz einen Schritt voraus zu sein.

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eBay-Statistik 2022

Ann O'Sullivan — Wed, 21 Dec 2022 18:02:13 +0000

Wenn Sie einen gebrauchten Artikel kaufen, günstige Preise für Haushaltsprodukte erzielen oder bei einem unabhängigen Drittanbieter einkaufen möchten, kommt Ihnen wahrscheinlich sofort eine Website in den Sinn: eBay. Gegründet als einer der ersten Online-Marktplätze, auf dem Nutzer ihre eigenen Produkte verkaufen konnten, hat sich eBay seither stetig weiterentwickelt und gilt heute als eine der erfolgreichsten […]

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Amazon-Marktplatz-Statistik 2022

Ann O'Sullivan — Wed, 21 Dec 2022 17:59:16 +0000

Man sagt, Wissen ist Macht, und das gilt sicherlich für angehende Amazon-Drittverkäufer. Amazon ist einer der populärsten Online-Marktplätze weltweit und wird im Jahr 2021 einen Umsatz von 470 Milliarden Dollar generieren. Ursprünglich als Online-Buchhandlung gegründet, beherbergt Amazon heute fast jede erdenkliche eCommerce-Kategorie und Millionen von Drittanbietern. Für angehende eCommerce-Einzelhändler, die sich mit dem Gedanken tragen, […]

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Wie man im Jahr 2023 eine großartige eCommerce-Kundenerfahrung schafft

Fiona O'Connor — Wed, 21 Dec 2022 15:36:40 +0000

Ganz gleich, in welcher Branche Sie tätig sind, Sie werden an der besten Kundenerfahrung gemessen, die ein Verbraucher gemacht hat. Das scheint eine Menge Druck zu sein, oder? Nun, das ist es! Denn 73 % der Verbraucher sagen, dass das Kundenerlebnis eine wichtige Rolle bei ihren Kaufentscheidungen spielt. Was genau ist eCommerce Customer Experience? Das […]

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4 Metriken für den Kundensupport, die das Wachstum im Jahr 2023 vorantreiben werden

Holly McQuillan — Mon, 19 Dec 2022 10:48:29 +0000

So viele Datenpunkte, aber welche genauen Metriken des Kundensupports sind zu beachten? Hier sind vier aussagekräftige Kennzahlen, auf die unser Kundensupport-Team schwört.

The post 4 Metriken für den Kundensupport, die das Wachstum im Jahr 2023 vorantreiben werden appeared first on eDesk | Faster, smarter customer support software for eCommerce.

Wie ein eCommerce-Geschäft im Jahr 2022 wachsen kann

Ann O'Sullivan — Wed, 07 Dec 2022 12:31:07 +0000

Der Aufbau eines eCommerce-Geschäfts ist einfach genug, aber das Wachstum Ihres eCommerce-Geschäfts erfordert eine solide Strategie. Wenn Sie Ihr Geschäft zu einem erfolgreichen Unternehmen ausbauen möchten, das beträchtliche Umsätze erzielt, müssen Sie einige bewährte Wachstumstechniken anwenden. Das Geheimnis eines erfolgreichen Unternehmens liegt darin, die Zeit für manuelle Aufgaben freizumachen, damit Sie sich auf die Einkommensgenerierung […]

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Der ultimative Leitfaden zum Dropshipping bei BigCommerce

Ann O'Sullivan — Mon, 21 Nov 2022 16:30:34 +0000

Sind Sie daran interessiert, Dropshipping bei BigCommerce einzusetzen? Dann sind Sie bei uns genau richtig. Dropshipping kann für Unternehmen – insbesondere für kleinere – in vielerlei Hinsicht von Vorteil sein. Alles, was Sie über Dropshipping wissen müssen, einschließlich der Vorteile und der Funktionsweise, haben wir in unserem ultimativen Leitfaden für Dropshipping auf BigCommerce zusammengestellt. Was […]

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Die Bedeutung von Customer Intelligence im eCommerce

Ann O'Sullivan — Mon, 21 Nov 2022 12:07:04 +0000

Eine robuste Customer-Intelligence-Plattform bietet Einblicke in die Erwartungen Ihrer Kunden, ihre Probleme, ihr Verhalten und andere Faktoren, die ihre Kaufgewohnheiten beeinflussen. E-Commerce-Marken, die gut in Customer-Intelligence-Programme investieren, werden wahrscheinlich dauerhafte Kundenbeziehungen aufbauen, gedeihen und sich weiterentwickeln. Dieser Artikel gibt Ihnen einen Einblick in Customer Intelligence, ihre Bedeutung für Ihre Marke und die Nutzung von Customer […]

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Die besten BigCommerce-Marketing-Integrationen

Ann O'Sullivan — Thu, 17 Nov 2022 11:45:07 +0000

Möchten Sie Ihren Umsatz mit BigCommerce-Marketingintegrationen steigern? Wir haben die Besten der Branche zusammengetrommelt, um Ihre Konversionsrate zu erhöhen, mehr Kunden anzuziehen und Ihre bestehenden Kunden immer wieder zurückzuholen. Wir werden auch untersuchen, wie ein BigCommerce-Helpdesk der Schlüssel zur wichtigsten Kennzahl Ihres Shops sein kann: zufriedene Kunden. Doch halt, gehen wir zurück. Was genau ist […]

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How to get more sales on Shopify

Ann O'Sullivan — Mon, 14 Nov 2022 11:45:06 +0000

Are you an eCommerce store owner looking to get more sales on Shopify? There are plenty of online forums and blogs that offer tips, tricks and advice, from centralizing your customer support to earning positive reviews. Using well-known and well-established commerce platforms like Shopify is a great start, but where do you go from there? […]

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How to sell on Walmart marketplace

Ann O'Sullivan — Mon, 14 Nov 2022 10:56:36 +0000

In this article, we’ll go through step-by-step how to sell on the Walmart marketplace. Walmart has always been known as a world-leading store among the American people, and now they have taken their reputation to a global scale for the rest of the world to enjoy. It is therefore not only wise but expected for […]

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Der ultimative Leitfaden für Dropshipping auf Shopify

Ann O'Sullivan — Fri, 11 Nov 2022 11:45:06 +0000

Wie viel wissen Sie über Dropshipping auf Shopify? Wie bei jedem anderen Unternehmen auch, ist es sehr schwierig zu verstehen, wie man ein Dropshipping-Geschäft aufbaut. Wenn es jedoch gut gemacht ist, ist Dropshipping ein ausgezeichneter erster Schritt auf dem Weg zu einem erfolgreichen Unternehmer. Dropshipping gibt Ihnen die Möglichkeit, Produkte zu verkaufen, ohne Lagerbestände zu […]

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Beste BigCommerce-Themes 2023 (über 200 $)

Ann O'Sullivan — Wed, 09 Nov 2022 11:45:08 +0000

Sind Sie auf der Suche nach dem perfekten BigCommerce-Theme, um Ihre Produkte online zu verkaufen? Wenn Sie Produkte oder Dienstleistungen online verkaufen wollen, ist die Verwendung einer robusten und dynamischen Online-Plattform unerlässlich. BigCommerce-Themen haben Sie abgedeckt. Sie bieten eine Lösung zur Erstellung vollständig dynamischer Online-Shops und Websites. Es gibt mehrere Themes, aus denen Sie auswählen […]

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Shopify Plus vs Woocommerce

Ann O'Sullivan — Mon, 07 Nov 2022 10:36:06 +0000

All successful eCommerce businesses have one thing in common: an eye-catching online store complete with killer copy and a user-friendly interface. But if you're not an internet whizz or graphic design expert, how exactly do you create one? Platforms like WooCommerce and Shopify offer even novices to the eCommerce space an easy way to create […]

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Best eCommerce podcasts in 2023

Ann O'Sullivan — Mon, 07 Nov 2022 10:36:06 +0000

As a busy eCommerce business owner, time is of the essence when it comes to developing business strategies. This is where eCommerce podcasts can be a big help. Business podcasts are a great way to learn new skills, keep up to date with industry trends, and get valuable business advice without having to take extra […]

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11 Black Friday tips for Amazon sellers

Ann O'Sullivan — Fri, 14 Oct 2022 15:59:36 +0000

Want to know the best Black Friday tips for Amazon sellers? You've come to the right place. If you're an Amazon seller, you'll know there's one event in the annual social calendar you simply can't miss: Black Friday. Taking place on the Friday after Thanksgiving (this year that’s Friday, 25 November), this day is one […]

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Customer segmentation in eCommerce: everything you need to know

Ann O'Sullivan — Thu, 06 Oct 2022 13:05:24 +0000

Dive deeper into what eCommerce customer segmentation is, how it can benefit your brand and some quick and easy ways that you can implement it.

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Recession proof your eCommerce business with a customer-first approach

Ann O'Sullivan — Wed, 21 Sep 2022 15:40:36 +0000

Get the information you need to maintain increased demand and digital sales throughout a global recession, as consumers prioritize staples over luxury purchases.

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How to sell on Rakuten PriceMinister

Ann O'Sullivan — Tue, 20 Sep 2022 08:33:17 +0000

Selling via Rakuten France can help grow your eCommerce business immensely; find out how to become a Rakuten seller, and get all the information you'll need to sign up and keep customers happy, no matter where you sell.

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How to sell on Decathlon

Ann O'Sullivan — Mon, 19 Sep 2022 13:25:14 +0000

Should you become a Decathlon seller? The answer is yes if you want your sporting goods business to grow - find out the steps you need to take to become a Decathlon seller

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How to sell successfully on multiple channels

Ann O'Sullivan — Mon, 12 Sep 2022 09:31:22 +0000

Learn about multichannel growth strategies, common challenges you may face, as well as how to overcome them.

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9 awesome social media tips for Cyber Weekend

Ann O'Sullivan — Fri, 09 Sep 2022 06:30:23 +0000

Cyber Weekend is one of the most lucrative periods of the year for eCommerce stores, make the most of it with this great advice.

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Vermeiden Sie den chaotischen Kundensupport, der das Wachstum des eCommerce bremst

Mylvio Mendes — Thu, 08 Sep 2022 09:27:42 +0000

Chaotische Geschäftspraktiken führen zu schlechten Kundenerfahrungen und schlechten Bewertungen - hier erfahren Sie, wie Sie sie vermeiden können.

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How to sell on Wish in 2023

Ann O'Sullivan — Wed, 07 Sep 2022 14:05:12 +0000

Wish is one of the largest eCommerce marketplaces in the world, read on to find out how start a Wish business and increase your chances of success.

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Der ultimative Leitfaden zur Automatisierung des eCommerce

Mylvio Mendes — Tue, 06 Sep 2022 13:48:59 +0000

Finden Sie heraus, wie eCommerce-Automatisierung Ihnen helfen kann, Ihr Online-Geschäft voranzubringen.

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8 reasons why you should sell on Walmart.com

Fiona O'Connor — Fri, 02 Sep 2022 11:44:08 +0000

Walmart Marketplace isn’t a brand-new eCommerce platform. It has existed since 2009. However, it did not have the same level of popularity as Amazon, eBay, and other sites. That is until Marc Lore took over as CEO of the platform. Walmart has made some significant strategic acquisitions and altered its eCommerce policy in recent years, […]

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Bigcommerce vs. Shopify Plus vs. Magento

Ann O'Sullivan — Fri, 02 Sep 2022 10:45:06 +0000

Bei der Gründung einer Online-Einzelhandelsmarke gibt es viel zu beachten. Eine der wichtigsten Entscheidungen ist, auf welcher Plattform Sie Ihr Unternehmen betreiben wollen – und wie viel das kosten wird. In dieser vernetzten Ära des Internet-Shoppings und der obligatorischen Blogs, Websites und Social-Media-Konten, die alle mit Ihrem Unternehmen verbunden sind, benötigen Sie eine professionelle Plattform, […]

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A Guide To Multi Language Customer Support

Ann O'Sullivan — Thu, 01 Sep 2022 10:30:33 +0000

Could multi language customer support make a difference to your business? Multi language customer support If the answer is a resounding yes… Read on to find out more about some multilingual support options. There are quite a few approaches It's important you choose the one that's right for your business. It's not all about just […]

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Ultimate guide to increasing your eCommerce conversion rates

Ann O'Sullivan — Wed, 31 Aug 2022 13:16:46 +0000

Noticing a lot of visitors to your website, but struggling to boost your conversation rate past 2%? Low conversion rates aren’t always a sign that something is terribly wrong with your business, but they do suggest that you could be doing – and earning – more. In this guide, we discuss the best tried-and-tested methods […]

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Best live chat extensions for Magento

Ann O'Sullivan — Wed, 31 Aug 2022 09:26:52 +0000

The saying 'time is money' exists for a reason. When you're a small business owner with a Magento store, every minute spent answering queries that could be easily automated means less time spent growing your business. As 79% of customers prefer live chat to any other communication channel, there's a clear solution for keeping on […]

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Die besten Shopify-Versand-Apps im Jahr 2023

Dermot O'Connor — Wed, 17 Aug 2022 15:09:33 +0000

Shopify-Versand-Apps: Was sind sie, und warum brauchen Sie sie? Angenommen, Sie sind ein Unternehmer, der einen Shopify-Shop betreibt. Sie haben Ihr Online-Geschäft eingerichtet, ein paar tolle Produktbeschreibungen verfasst, und jetzt gehen die Bestellungen ein. Auftrag erledigt! Richtig? Nicht ganz. Der letzte (und wohl wichtigste) Schritt im Verkaufsprozess besteht darin, Ihre Produkte zu Ihren Kunden zu […]

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Shopify Plus vs. BigCommerce Enterprise (2023 Vergleich)

Dermot O'Connor — Wed, 17 Aug 2022 15:02:31 +0000

Die Welt des Online-Vertriebs und -Marketings entwickelt sich ständig weiter. Der SaaS-basierte eCommerce (Software as a Service) ist eine hervorragende Möglichkeit für den durchschnittlichen Verkäufer, Schritt zu halten. Es gibt jedoch eine Vielzahl von Möglichkeiten – für welche Plattform sollten Sie sich also entscheiden? Macht das einen Unterschied? Welche ist die beste für Sie und […]

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Ultimate guide to increasing your eCommerce conversion rates with Live Chat

Dermot O'Connor — Wed, 10 Aug 2022 16:19:03 +0000

Increasing eCommerce conversion rates with live chat is becoming more and more effective thanks to systems like eDesk live chat. Did you know that by adding live chat to your eCommerce stores, you could see a significant increase in your conversion rates? It’s true! Live chat support provides a personal touch that can make all […]

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Best practice for Live Chat prompts

Mylvio Mendes — Wed, 10 Aug 2022 16:12:11 +0000

This article will teach you more about the importance of an effective live chat feature for your brand and some of the best practices you can use to ensure your live chat feature is as good as possible. How often have you encountered a poor live chat experience? We’ve all been in that situation. You […]

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7 wichtige WhatsApp-Statistiken für den eCommerce im Jahr 2023

Mylvio Mendes — Wed, 10 Aug 2022 16:09:46 +0000

Schauen wir uns einige WhatsApp-Statistiken und ihre Auswirkungen auf den eCommerce im Jahr 2023 an. Was ist WhatsApp Business? 7 Wichtige WhatsApp-Statistiken für den elektronischen Handel im Jahr 2023 Schlussfolgerung WhatsApp Messenger ist ein kostenloser Instant-Messaging- und Voice-over-IP-Dienst. Die App wird hauptsächlich auf mobilen Geräten genutzt. WhatsApp Messenger ist ein kostenloser Instant-Messaging- und Voice-over-IP-Dienst. Gegründet […]

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Ultimate guide to increasing average order value

Fiona O'Connor — Wed, 10 Aug 2022 12:28:50 +0000

Worried that your average order value is lower than your competitors'? You might tell yourself that any sale is better than no sale, but if your average order value is low, your online store won't be earning up to its true potential. Here, we'll be sharing the importance of increasing average order value with live […]

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Best live chat plugins for WooCommerce

Mylvio Mendes — Tue, 09 Aug 2022 07:32:37 +0000

Are you looking to add live chat functionality to your website? This article is about the best live chat for WooCommerce on WordPress. Many WooCommerce users are busy online shopkeepers always on the lookout for improving their relationships with website visitors – potential customers – and customers. Not only do they want their website visitors […]

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13 Best live chat apps for Shopify

Dermot O'Connor — Mon, 08 Aug 2022 09:22:15 +0000

Many eCommerce companies use the Shopify platform to run their business. And with good reason. Shopify has a huge market share in the US and abroad and has seen its revenue increase by over 50% from 2020 to 2021. In the past year, 44 million customers made purchases from Shopify merchants. It’s, therefore, no wonder […]

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PRESS RELEASE: eDesk releases WhatsApp Business Integration to simplify conversational commerce for retailers

Dermot O'Connor — Wed, 03 Aug 2022 08:50:28 +0000

As customer retention has become critical to online businesses success, this integration enables brands to engage their customers more easily

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Die besten Live-Chat für BigCommerce im Jahr 2023

Dermot O'Connor — Tue, 26 Jul 2022 11:29:41 +0000

Was sollten Sie bei der Auswahl der besten Live-Chat für BigCommerce beachten? Stellen Sie sich Folgendes vor. Ihre Kundendienstteams haben Mühe, mit der enormen Menge an Kunden, die Ihr Unternehmen kontaktieren, Schritt zu halten, Ihre Anrufbereitschaft (PTV) geht durch die Decke und die meisten Ihrer Mitarbeiter mit Kundenkontakt haben eine ziemlich miserable Zeit mit all […]

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Help Scout live chat alternatives in 2023

Dermot O'Connor — Tue, 26 Jul 2022 08:57:13 +0000

Before we even look at Help Scout live chat alternatives, including eDesk’s Live Chat, let’s take a step back and look at today’s communications environment with a basic question. What do today’s customers think of phone calls? Ask any millennial or member of Gen Z, and the majority may tell you that phone calls are […]

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Best Zendesk Chat alternatives

Dermot O'Connor — Fri, 22 Jul 2022 12:53:40 +0000

We know our Live Chat tool is the best Zendesk messaging alternative for online sellers, and we want you to come to that conclusion too, so here’s a round up of your choices, and the pros and cons associated with each of them. Even if you’re offering a top product or service, success still requires […]

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Freshdesk messaging alternatives in 2022

Fiona O'Connor — Wed, 20 Jul 2022 16:41:43 +0000

Take a look at the Freshdesk Chat and the alternatives - and then choose eDesk's Live Chat.

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13 new online marketplaces you should be selling on

Fiona O'Connor — Tue, 19 Jul 2022 11:25:36 +0000

Which online marketplace should you grow your retail business with? Here are 16 of the best.

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Mirakl partners with eDesk to empower sellers in their marketplace expansion

Fiona O'Connor — Wed, 13 Jul 2022 16:48:47 +0000

eDesk’s integration with Mirakl will enable marketplace sellers to centrally manage all their customer support, at scale, in one unified inbox. eDesk, the e-commerce platform that reduces the complexity of customer support for businesses as they scale into new sales channels, announced today it has partnered with Mirakl to increase its native integrations to over […]

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Top 10 Prime Day statistics that every Amazon seller should know

Mylvio Mendes — Mon, 11 Jul 2022 16:09:07 +0000

Prime Day 2022, Amazon’s annual 2-day sales extravaganza will take place July 12-13th. It’s a great opportunity for you to boost your revenue, and turn new customers into loyal customers with great customer service. So you can check your operations are running efficiently this year, we’ve compiled a list of Amazon Prime Day Statistics, including […]

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Wie man auf Etsy verkauft: Ein Leitfaden für Anfänger zum Erfolg im Jahr 2023

Fiona O'Connor — Fri, 24 Jun 2022 08:14:11 +0000

Wenn Sie ein unabhängiger Kunsthandwerker, Hersteller oder Händler von handgefertigten, Nischen- oder Vintage-Artikeln sind, fragen Sie sich vielleicht, wie Sie auf Etsy verkaufen können. Neben Amazon, eBay und Walmart ist Etsy einer der beliebtesten Online-Marktplätze. Etsy unterscheidet sich jedoch von anderen eCommerce-Marktplätzen, weil es sich darauf spezialisiert hat, nur handgefertigte, handwerkliche, Vintage- und maßgefertigte Produkte […]

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26 best Shopify apps for your store In 2023

Fiona O'Connor — Mon, 20 Jun 2022 15:03:00 +0000

Shopify apps enable you to enhance your store's marketing, design, and operational capabilities - check out our pick of the best for 2023
.

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How Live Chat can transform your online store

Fiona O'Connor — Mon, 06 Jun 2022 09:57:30 +0000

Customers expect instant answers Find out how Live Chat can transform your support team's efficacy and boost sales.

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PRESS RELEASE: eDesk to create 150 jobs as they accelerate growth in the US and EMEA

Fiona O'Connor — Thu, 26 May 2022 15:44:02 +0000

eCommerce customer support platform eDesk is to create 150 jobs in the next 18 months as it plans further expansion in the US and Europe, the Middle East and Africa

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9 tips for private label and Amazon FBA sellers

Fiona O'Connor — Thu, 26 May 2022 09:30:20 +0000

Being a private label seller or dropshipper on Amazon has its benefits, so follow our nine tips for private label and Amazon FBA sellers....

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3 Wege, wie der KI-Kundensupport Ihr eCommerce-Geschäft verbessern kann

Fiona O'Connor — Wed, 25 May 2022 09:30:00 +0000

Künstliche Intelligenz ist die aufregendste Entwicklung im Bereich des Kundensupports der letzten Zeit. Sie ermöglicht es Unternehmen, effektiver als je zuvor mit ihren Kunden in Kontakt zu treten. Die Auswirkungen, die dies auf Ihr Endergebnis haben wird, sind sehr spannend. Hier ist der Grund dafür.

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14 beste kostenlose Shopify-Themen für 2023

Fiona O'Connor — Tue, 17 May 2022 12:09:49 +0000

Shopify-Themes haben einen großen Einfluss auf das Erscheinungsbild Ihrer eCommerce-Website und auf die Konversionsrate. Sehen Sie sich die besten kostenlosen Shopify-Themes im Jahr 2023 an.

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Die 16 besten B2B-eCommerce-Plattformen der Welt

Fiona O'Connor — Wed, 27 Apr 2022 14:13:20 +0000

Der elektronische B2B-Handel ist im Jahr 2020 massiv und wächst rasant! Informieren Sie sich über die 16 besten B2B-eCommerce-Plattformen der Welt, damit Sie für den Großhandel gerüstet sind!

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How much does an eCommerce website cost in 2023

Fiona O'Connor — Wed, 20 Apr 2022 09:00:37 +0000

Staying on top of your eCommerce website costs is vital if you want to maximize your profit. Find out exactly how much it costs to build and run an eCommerce website in 20

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[Infographic] Why online sellers need extraordinary multichannel customer experiences

Fiona O'Connor — Mon, 11 Apr 2022 15:11:12 +0000

[Infographic] Why online sellers need extraordinary multichannel customer experiences

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22 top eCommerce influencers to follow in 2022

Fiona O'Connor — Fri, 08 Apr 2022 16:39:29 +0000

Knowledge is power so here are the top 22 eCommerce influencers you can learn from on Twitter, Instagram and YouTube.

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8 mobile commerce trends that will dominate through 2023 and beyond

Fiona O'Connor — Thu, 31 Mar 2022 10:24:39 +0000

Trends to consider for an effective mobile commerce strategy and how they can improve ROI drastically.

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Get customer feedback and reviews to find out what your buyers really think

Fiona O'Connor — Tue, 29 Mar 2022 12:38:47 +0000

Every eCommerce seller wants to get into the minds of their customers. In fact, roughly over £73bn is spent annually on marketing research by companies hoping to better understand customer feedback and reviews to identify what buyers want and need. In addition to this internal research, other customer insights can be gained by offering customer opinion […]

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eCommerce technology and tools that sellers need for success

Fiona O'Connor — Thu, 24 Mar 2022 19:51:54 +0000

Find out how eCommerce technology and tools help elevate the business of selling online and customer experiences.

The post eCommerce technology and tools that sellers need for success appeared first on eDesk | Faster, smarter customer support software for eCommerce.

Providing extraordinary multichannel customer experiences

Fiona O'Connor — Tue, 15 Mar 2022 13:43:24 +0000

Find out how to successfully expand online businesses into other channels and geographies with a great multichannel customer experience.

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eCommerce Marketing: 20 Essential Tactics for 2023

Fiona O'Connor — Wed, 02 Mar 2022 17:31:36 +0000

eCommerce marketing is the lifeblood of your online store. If you aren't trying out every tactic to bring the sales in, you're leaving money on the table!

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Shopify statistics: Q1 2022

Fiona O'Connor — Mon, 28 Feb 2022 11:48:49 +0000

Founded in Ottawa, Canada in 2006, Shopify is an all-in-one eCommerce business platform that helps digital sellers start, run and grow their businesses online. It’s a subscription-based software designed especially for anyone running an eCommerce business. Read on for more Shopify statistics. Shopify allows anyone to set up a store online and easily sell their […]

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How to get ungated on Amazon in 2023

Fiona O'Connor — Sun, 27 Feb 2022 14:46:33 +0000

Raise your hand if you’ve been here before. You have a killer selling idea for Amazon but run into the problem of a restricted category. If this is you, this article will show you how you can get ungated on Amazon to really rock it in 2023. Amazon Restricted Categories Some products you sell on […]

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How to support multichannel eCommerce growth with extraordinary omnichannel customer experiences

Fiona O'Connor — Tue, 22 Feb 2022 11:28:06 +0000

Modern customers aren’t just shopping through one specific channel every time. The typical 21st Century customer interacts with numerous channels, both physical and digital, from brick-and-mortar stores to websites, social media, email, print, marketplaces, and webstores – all of which are all critical to the purchase journey and customer experience. This merging of different marketing, […]

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How to find a product to sell on Amazon FBA in 2023

Fiona O'Connor — Sun, 20 Feb 2022 14:38:20 +0000

Whether you’re an established seller looking for a new angle or a beginner seller looking to break into the Amazon FBA market, finding a new product to sell can be a challenge. Luckily, this post has seven top tips for you to find a product to sell on Amazon FBA to help speed up the […]

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eCommerce-Kundendienst: ultimativer Leitfaden 2022

Fiona O'Connor — Sun, 20 Feb 2022 11:32:00 +0000

Ein hervorragender eCommerce-Kundenservice und -Erfahrungen sind für die Kundentreue und gute Bewertungen unerlässlich. Erfahren Sie mehr in diesem Leitfaden.

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7 ways to get more eBay feedback in 2023

Fiona O'Connor — Tue, 15 Feb 2022 13:42:42 +0000

We all know one of the best ways to increase your sales on eBay is to get more eBay feedback that’s positive—and here are seven ways you might not know of that can help you do just that. 1. Be prompt in your payment One way to bolster your feedback and reputation is to be […]

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European VAT for eCommerce explained, in simple terms

Fiona O'Connor — Sun, 13 Feb 2022 09:13:18 +0000

European VAT seems like a daunting topic for eCommerce companies, but it's crucial to understand. Find out everything you need about EU VAT in simple terms!

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6 customer service email templates that will save you hours in 2023

Fiona O'Connor — Tue, 01 Feb 2022 14:27:27 +0000

Email has made our lives so much easier in immeasurable ways, yet it can still be tricky getting it right, as tone and intent can’t always be conveyed accurately in writing. This is where customer service email templates can be a big help. After all, you never want your email to be the one that goes […]

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So blockieren Sie Käufer bei eBay (in 3 einfachen Schritten)

Fiona O'Connor — Tue, 01 Feb 2022 09:50:15 +0000

Manche eBay-Käufer sollte man besser meiden! Egal, ob es sich um Betrüger oder Konkurrenten handelt oder ob sie einfach zu weit weg wohnen - hier erfahren Sie, wie Sie einen Käufer bei eBay sperren können!

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16 bewährte Methoden zur Steigerung der eBay-Verkäufe im Jahr 2023

Fiona O'Connor — Mon, 31 Jan 2022 09:49:42 +0000

Sie wollen Ihre eBay-Verkäufe in die Höhe treiben? Wir haben 16 wichtige Hacks zusammengestellt, mit denen Sie Ihre Verkäufe bei eBay steigern können.

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Amazon has 1.9 million active sellers worldwide (plus other stats)

Fiona O'Connor — Mon, 31 Jan 2022 08:00:21 +0000

Amazon is the largest online retailer in the world generating $386.06 billion in revenue in 2020[2], of which $104.41 billion was generated through international revenue channels. Its 2020 revenue figure propelled Amazon to the top of the business leaderboard, as the third-largest company in the world by revenue. Prior to that, in 2019, the eCommerce […]

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Best eBay software for online sellers in 2023

Fiona O'Connor — Sat, 29 Jan 2022 13:33:34 +0000

To succeed on eBay, you’ve got to have the right software. There are loads of tools out there to help you optimize your product listings, rank higher in the Best Match algorithm, provide excellent customer service and increase sales.

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Die 7 besten Amazon Keyword-Tools für Verkäufer im Jahr 2023

Fiona O'Connor — Wed, 26 Jan 2022 13:43:43 +0000

Amazon-Schlüsselwort-Tools vermitteln Verkäufern ein Verständnis für ihre potenziellen Käufer. Sie können die gesammelten Informationen nutzen, um eine Amazon-Marketingstrategie zu entwickeln und die Sichtbarkeit und das Ranking Ihrer Amazon-Produkte zu verbessern. Da wir nun wissen, dass Amazon-Keyword-Tools nützlich und eines der wichtigsten Amazon-Verkäufer-Tools sind, werfen wir einen Blick auf sieben der besten Keyword-Tools für Amazon FBA-Verkäufer. […]

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Cryptocurrency and blockchain in eCommerce

Fiona O'Connor — Wed, 26 Jan 2022 08:30:36 +0000

With Bitcoin, Ethereum and Dogecoin making news headlines in the past year, it’s been hard not to notice the impact of blockchain based cryptocurrencies on everyday people. So how does cryptocurrency and blockchain in eCommerce impact online retailers specifically? An alternative payment system built on the blockchain ledger, cryptocurrency has found cultural cache as an […]

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5 tips to optimise your eCommerce conversion rates in 2022

Fiona O'Connor — Tue, 25 Jan 2022 11:30:00 +0000

Optimizing your online conversion rates is vital if you want to drive profits in the new year. Here's how to turn browsers into buyers.

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10 ways to get Amazon product reviews in 2023 (including a free template!)

Fiona O'Connor — Mon, 24 Jan 2022 09:47:07 +0000

There’s never been a better time to sell on Amazon. The global marketplace’s net sales are expected to reach as high as $162bn this year, and the company is likely to also overtake Walmart as America’s largest retailer in the coming year. But success doesn’t come without the work to back it up. To perform […]

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Amazon’s request a review: the ultimate guide for 2023

Fiona O'Connor — Mon, 24 Jan 2022 07:16:12 +0000

In recent years, Amazon has consistently made it harder for sellers to seek out customer feedback. Over and over, it has introduced complex policy changes that restrict how sellers can request reviews. But, in 2020, Amazon bucked this trend with the introduction of its Request a Review feature. Here’s everything sellers need to know about […]

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The 4 best Amazon FBA courses in 2023

Fiona O'Connor — Sun, 23 Jan 2022 14:21:24 +0000

If you’re thinking of selling on Amazon, there’s a lot you need to know to really increase your odds of success. Becoming an Amazon merchant isn’t at all like scrounging up loose items from around your home and selling them on your front lawn — the amount of knowledge and skill you need for Amazon […]

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9 effective tips for Customer Service Managers in 2023

Fiona O'Connor — Sat, 22 Jan 2022 19:10:01 +0000

Customer service managers have always required expertise and the ability to remain flexible in the face of change. In 2023, it’s even more so. The customer journey has become increasingly omnichannel – merging web, mobile, and in-store – for a more dynamic experience. In fact, customer expectations around all aspects of the shopping experience are […]

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Selling private label on Amazon in 2023 (6 easy steps)

Fiona O'Connor — Fri, 14 Jan 2022 11:20:13 +0000

When you decide to sell private label on Amazon instead of a manufacturer’s items, a lot of the selling rules still apply. However, there are a few things you need to do differently if you want to succeed, and eDesk has the guide for you. It’s time for you to shine under your own spotlight, […]

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Amazon images: everything you need to know in 2023

Fiona O'Connor — Wed, 12 Jan 2022 12:38:00 +0000

Perfecting your Amazon images is one of the most effective ways of increasing your sales. Find out how to create amazing Amazon product images that convert!

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12 best Amazon sourcing and research tools for 2023

Fiona O'Connor — Tue, 11 Jan 2022 19:41:06 +0000

Choosing the right software to help with your Amazon FBA product sourcing is crucial for success. There are many different tools available and we hope this list helps you make the right decision. Check out this list of the twelve best Amazon sourcing and research tools for sourcing and Amazon product research. 1. Helium 10 […]

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Wie man mit Amazon Seller Central kommuniziert

Fiona O'Connor — Mon, 10 Jan 2022 13:51:25 +0000

Amazon Seller Central wurde entwickelt, um Marken und Händlern zu helfen, alle Bereiche ihres Amazon-Geschäfts effektiv zu verwalten. Aber der Versuch, mit Amazon Seller Central zu kommunizieren, kann frustrierend sein für Händler, die das Gefühl haben, ständig missverstanden zu werden. In früheren Blog-Beiträgen haben wir uns mit der Behandlung verschiedener Störungen innerhalb des Amazon-Inventarsystems befasst. […]

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Verkaufen auf eBay für Anfänger im Jahr 2023

Fiona O'Connor — Sat, 08 Jan 2022 00:00:00 +0000

eBay ist einer der beliebtesten Online-Marktplätze der Welt. Sie bietet Einzelpersonen und Unternehmen jeder Größe die Möglichkeit, mit einem internationalen Publikum in Kontakt zu treten, aber die Konkurrenz ist auch ziemlich groß. Damit Anfänger erfolgreich auf eBay verkaufen können, müssen sie die Grundlagen verstehen und Fähigkeiten wie die Optimierung von Angeboten beherrschen. Das mag […]

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10 fachkundige Methoden für einen hervorragenden Kundenservice im Jahr 2023

Fiona O'Connor — Wed, 29 Dec 2021 08:00:11 +0000

Mit Blick auf das Jahr 2023 ist der Kundenservice wichtiger denn je. Die Forschung zeigt, dass 86 % der Kunden würden bis zu 25 % mehr bezahlen für guten Kundenservice. Kunden, die die beste Kundenerfahrung gemacht haben, gaben 140 % mehr aus als Kunden, die einen schlechten Kundenservice erlebt haben. Der eCommerce-Umsatz ist so hoch […]

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Beste Einkaufswagen-Software für Ihr Unternehmen im Jahr 2023

Fiona O'Connor — Fri, 17 Dec 2021 16:58:35 +0000

Die Wahl der besten Warenkorbsoftware für Ihr Unternehmen hängt von einer Reihe von Faktoren ab, von der Unternehmensgröße und den Zielen bis hin zum technischen Know-how Ihres Teams. Wenn Sie einen E-Commerce-Shop einrichten, ist dies eine der wichtigsten Entscheidungen, die Sie treffen müssen. Überlegen Sie sorgfältig, welche Bedürfnisse, Fähigkeiten und Zukunftspläne Sie haben. Sie sollten […]

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Deloitte Fast 50: eDesk erhält Auszeichnung für innovative neue Technologie

Ann O'Sullivan — Wed, 08 Dec 2021 15:56:53 +0000

CEO Alex Payne nahm die Auszeichnung im Namen von eDesk bei den diesjährigen Deloitte Ireland Technology Fast 50 Awards 2021 entgegen. Ich freue mich, Ihnen mitteilen zu können, dass ‚eDesk Smart Inbox‘ jetzt als Gewinner des Fast 50-Preises für innovative neue Technologien von Deloitte Irland in Zusammenarbeit mit Google bekannt gegeben. Diese Deloitte-Auszeichnung ehrt eDesk […]

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Was eCommerce-Verkäufer über die europäische Lieferkettenkrise wissen müssen

Fiona O'Connor — Thu, 02 Dec 2021 10:38:51 +0000

Die Krise in der Lieferkette ist ein Thema, das sich für eCommerce-Verkäufer nicht vermeiden lässt. Das Thema ist sowohl im Vereinigten Königreich als auch in ganz Europa in den Medien präsent, da Versorgungsengpässe den Zugang der Verbraucher zu den von ihnen gewünschten Waren zum gewünschten Zeitpunkt beeinträchtigen. Die als „Just-in-Time“-Lieferkette bekannten Faktoren, die sie behindern, […]

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Was eCommerce-Verkäufer über die US-Lieferkettenkrise wissen müssen

Fiona O'Connor — Wed, 24 Nov 2021 12:42:53 +0000

Fragt man einen eCommerce-Verkäufer nach den wichtigsten Problemen, die ihn beschäftigen (und seine Bilanz belasten), so ist die Lieferkette zweifellos ein Thema, über das man spricht. Im vergangenen Jahr haben wir viele Probleme in der Lieferkette erlebt, von der Nichtverfügbarkeit bestimmter Artikel bis hin zu erhöhten Versandkosten und verzögerten Versandzeiten. Hier erfahren Sie, was Sie […]

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Choosing the Right Helpdesk Software

Fiona O'Connor — Mon, 22 Nov 2021 12:36:39 +0000

If your company is ready to ramp up its customer service efficiency and productivity, there can be no better way of doing so than by implementing helpdesk software. Helpdesk software helps teams work more effectively, processes flow better and gives your customers the confidence that your business has their best interests at the forefront of […]

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10 Ways to Increase Customer Loyalty

Fiona O'Connor — Tue, 16 Nov 2021 19:07:15 +0000

Increasing customer loyalty is one of the most important factors in running a successful business. This is because research shows that typically, 80% of a business’s profits come from just 20% of its customers. On top of this, it’s also been proven that it is much more cost-effective to sell to existing customers than to […]

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Amazon backend keyword optimisation – an Illustrated step by step guide for sellers

Fiona O'Connor — Tue, 16 Nov 2021 17:03:31 +0000

A guest post about keyword optimization from our friends at, ZonGuru who make selling on Amazon easier with their powerful data insights and automation toolkit. Amazon keyword optimization is crucial to listing success on Amazon. An optimized product detail page receives more visibility and attention in search, driving higher clicks and sales than a poorly […]

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DTC eCommerce: Why Direct To Consumer Is The Future

Fiona O'Connor — Tue, 09 Nov 2021 16:14:21 +0000

Today’s consumers have high expectations when it comes to the brands they interact with delivering a positive customer experience. And many leading brands are responding to this expectation by taking their proposition directly to consumers. Lets take a closer look. The retail world is being shaken up as distribution models are changing to bypass distributors […]

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Things To Avoid This Holiday Season!

Fiona O'Connor — Tue, 09 Nov 2021 10:10:54 +0000

The 2020 holiday season is a huge opportunity for sellers, but if you're not prepared it will turn into a nightmare! Watch out for these seven things to avoid!

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How to Improve Conversion Rates with Amazon Attribution

Fiona O'Connor — Tue, 02 Nov 2021 17:24:43 +0000

A guest post from our friends at Profit Whales, who help brands use marketing budgets and increase conversion rates efficiently. Amazon sellers know firsthand how difficult it is to track and measure the impact that external advertising channels have on sales. What kind of content and which channel helps bring the most audience to your […]

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eCommerce CRM Software: 7 Of The Best Solutions

Fiona O'Connor — Tue, 19 Oct 2021 14:29:40 +0000

Customer Relationship Management (CRM) software has been a game-changer for many businesses looking to grow their business, provide excellent customer service and expertly manage their customer relationships. There are many CRM software tools available on the market today. While they all have different features that make them unique, and specific types are tailored to specific […]

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How to Choose Dropshipping Products: The Ultimate Guide!

Ann O'Sullivan — Tue, 12 Oct 2021 08:55:27 +0000

If you’re thinking about starting a dropshipping business or you’re already using this method to generate a profit but want to increase revenue by adding new product lines, this article will tell you everything you need to know about how to choose dropshipping products and how to source your chosen items. What is dropshipping? Dropshipping […]

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Shipping: The Most Underrated Aspect of Your Customer Service Strategy

Fiona O'Connor — Mon, 11 Oct 2021 14:40:18 +0000

A guest post from our friends at EasyPost, whose Shipping API solves complex logistics problems for online merchants. Customer service is at the forefront of many businesses’ plans of attack and for good reason. Curating an enjoyable experience for your customers can be the difference between a one-time purchase and a loyal, repeat customer. Think […]

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Selling online in France: How to take advantage of this huge market

Ann O'Sullivan — Mon, 11 Oct 2021 14:40:18 +0000

Have you successfully grown your online business in your home country? Are you looking for new marketplaces to reach more customers? Then it could be time to start selling internationally and you should look no further than France. You might be thinking that France would be a challenge too far considering the language barrier, but […]

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European VAT for eCommerce, explained in simple terms

Fiona O'Connor — Wed, 06 Oct 2021 12:00:18 +0000

European VAT seems like a daunting topic for eCommerce companies, but it's crucial to understand. Find out everything you need about EU VAT in simple terms!

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10 Customer Retention Strategies That Work: Get Them and Keep Them!

Fiona O'Connor — Wed, 29 Sep 2021 15:15:31 +0000

Many business owners think that acquiring new customers is the way forward when it comes to maximising profits and growth. But the stark truth that every modern business owner should know is that it actually costs a business more to acquire a new customer than it does to build loyalty and nurture relationships with repeat […]

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Keep Customers Coming Back With the Surprise and Delight Technique

Fiona O'Connor — Fri, 24 Sep 2021 11:34:09 +0000

Loyalty cards broke my wallet. My favourite leather wallet blew out under the pressure of these credit card lookalikes, so I decided to take a more prudent look at where my loyalties truly lie. The result? My five-minute wallet audit led to me finding a new home for six loyalty cards – the bin. I […]

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WEBINAR ROUND UP: Find Your Voice With eDesk And Aircall

Fiona O'Connor — Tue, 21 Sep 2021 15:47:50 +0000

In celebration of eDesk’s partnership with Aircall, our Head of Product Marketing, Sean Broderick and Aircall’s Technology and Partnerships Manager, Autumn Carter got together to discuss how extraordinary customer support empowers online sellers to sell more. Research from eDesk and Aircall shows the link between first contact resolution, customer satisfaction and positive reviews, and that […]

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Unlocking Voice For eCommerce Marketplaces: eDesk And Aircall

Fiona O'Connor — Thu, 16 Sep 2021 14:24:10 +0000

The eDesk and Aircall partnership provides online retailers with access to cloud-based phone calling capabilities, joining the existing eDesk suite that centralises their email, chat and social communications across eCommerce marketplaces. We’re delighted to announce our partnership with cloud-based call centre solution provider Aircall. With this new native integration, eDesk ensures that all email, chat, […]

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12 Customer Service KPIs to Track Support Goals

Fiona O'Connor — Tue, 14 Sep 2021 10:37:03 +0000

A famous quote from American retail magnate Sam Walton, founder of Walmart, says: „There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.“ This is an excellent illustration of why, as any customer service professional knows, the focus […]

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10 Tips to Improve Customer Service on Instagram

Fiona O'Connor — Tue, 07 Sep 2021 16:35:33 +0000

Over the past few years, Instagram has been steadily growing as a place for brands to target their customers. There are now more than 25 million brand accounts using Instagram, and over 80% of Instagram users follow at least one brand account. Did you know that 80% of customers engage with brands on social media? […]

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eDesk Appoints New Vice President of Global Marketing

Fiona O'Connor — Tue, 07 Sep 2021 16:29:44 +0000

eDesk appoints former J2 Global marketer Fiona O’Connor as new Vice President of Global Marketing. eDesk, the leader in eCommerce-focused customer service software, has appointed global SaaS marketing expert Fiona O’Connor as it expands its worldwide footprint. Heading up eDesk’s marketing, the former J2 Global senior marketer is responsible for leading all the company’s marketing […]

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Holiday Season 2021: The Biggest Ever for eCommerce!

Fiona O'Connor — Sat, 04 Sep 2021 13:27:55 +0000

The 2020 holiday season is set to be the biggest one ever! We take a detailed look at the figures and explore how you can take advantage and make huge sales!

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eDesk Product Update: August 2021

Fiona O'Connor — Thu, 02 Sep 2021 13:33:47 +0000

Just like you, we’re passionate about our customers – their success is what drives us. That’s why the eDesk Product team is always making our eCommerce helpdesk and feedback platform even better. Our customers ask, and we listen. This summer we’ve been focussed on launching our highly anticipated Dark Mode and Instagram DM functionality, plus […]

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10 Ways to Develop a Customer Service Mindset

Fiona O'Connor — Wed, 01 Sep 2021 09:00:10 +0000

Providing excellent customer service can be a juggling act: you have to balance customers‘ needs against the possible solutions and know-how to take the best course of action in each situation. It’s not an easy role, but it is an incredibly important one, especially when you consider that a customer service representative is the ‚face‘ […]

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What is Automated Customer Service? (Examples, Pros and Cons)

Fiona O'Connor — Fri, 27 Aug 2021 14:21:28 +0000

Automation is everywhere. What started with assembly lines in the manufacturing space has now moved into knowledge-based work involving digitisation and data, such as marketing and customer service. This means that whether physical or intellectual, many tasks that were once time-consuming can now be automated for a better result – and customer service is no […]

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How to Use Facebook Messenger for Customer Service

Fiona O'Connor — Thu, 12 Aug 2021 10:52:22 +0000

Most modern brands realise that it’s essential to be active across the digital channels where their customers are most present. While social messaging has been on the rise for some time now, today more than 2 billion people worldwide use social messaging apps to connect with others online. Facebook Messenger, in particular, sees 1.3 billion […]

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Why Online Sellers Must Pay Attention to Their Net Promoter Score

Fiona O'Connor — Wed, 11 Aug 2021 09:49:33 +0000

Are your sales figures falling and you’re struggling to figure out why? Or are you simply looking for new ways to get ahead of the competition? Much like an iceberg, 90% of how you are actually performing can’t be seen and is below the water. So how can you better understand how you are performing […]

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The Ultimate Guide to Customer Feedback

Fiona O'Connor — Tue, 03 Aug 2021 13:53:05 +0000

As a business that sells products or services to customers, it’s a given that your customers will talk about your company or brand. It’s only natural that after making a purchase, they’ll have an opinion about whether the transaction was a positive or negative experience and whether there is room for improvement. Listening to your […]

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BigCommerce vs. Shopify: Was sollten Sie verwenden?

Fiona O'Connor — Thu, 29 Jul 2021 11:21:36 +0000

Die Wahl einer E-Commerce-Plattform für Ihr Unternehmen kann schwierig sein. Die Auswahl ist groß, und der Vergleich von Merkmal wie Vorlagen, Vorteilen und Preisen kann überwältigend sein. Zwei der großen Namen im Bereich des elektronischen Handels sind BigCommerce und Shopify. Bei beiden handelt es sich um browserbasierte (keine Software) Website-Baukästen, mit denen Sie gegen eine […]

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10 Ways to Get Online Reviews for Your Business

Fiona O'Connor — Tue, 27 Jul 2021 15:50:04 +0000

Online reviews have never been more prevalent than they are today. Just take one look at the popularity of review websites such as TripAdvisor, Amazon and Which?, and you’ll see that their influence is immense. There’s no denying that online reviews are an important part of the modern customer journey. Naturally, every business wants good […]

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10 Tips for Creating the Best Customer Experience Strategy

Fiona O'Connor — Thu, 22 Jul 2021 09:53:53 +0000

Customer experience is one of the most important factors in the success of a business. This is because offering a good customer experience leads to increased customer loyalty, redacted churn, and an increase in profits. In fact, research has shown that 86% of customers are willing to pay more for a better experience. That’s why […]

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Customer Service Chatbots: The Future of Customer Service?

Fiona O'Connor — Tue, 20 Jul 2021 10:46:34 +0000

In customer service, nothing beats a personal connection. That said, there are some customer service tasks that can now be automated using new artificial intelligence technologies, in the form of chatbots. In fact, if you’ve ever used chat-based customer service, it’s likely it was with a chatbot – a software application that allows your customers […]

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Omnichannel vs Multichannel Marketing: What is The Difference?

Fiona O'Connor — Mon, 19 Jul 2021 09:57:45 +0000

The journey of a 21st century online shopper from their initial research to viewing and then purchasing a product is complex and difficult to predict. Before making a purchase, a consumer is likely to zig-zag across multiple shopping channels and platforms – from Amazon to eBay, via eCommerce stores and Facebook, using a desktop computer, […]

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The Art of Customer Appreciation and How it Can Help You Grow

Fiona O'Connor — Fri, 09 Jul 2021 16:01:27 +0000

“The customer is always right” is an old customer service adage we’ve all heard countless times. It can come across as a bit of a cliché, but it means a lot more than just observing basic customer service principles. It reminds us that customers are the lifeblood of every business; that is, without customers, you […]

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11 Customer Experience Metrics You Should Be Tracking in 2021

Fiona O'Connor — Thu, 08 Jul 2021 10:40:02 +0000

If you’re a customer support professional, your number one priority is providing an excellent customer experience. But even if you think you’re winning at customer experience, it’s essential to put some formalised key performance indicators in place (KPIs) so that your evidence isn’t just anecdotal. Using the right customer experience metrics will provide the insight […]

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IRX Engage Summit 2021: Join Us to Supercharge Your eCommerce Sales

Fiona O'Connor — Fri, 02 Jul 2021 10:45:31 +0000

IRX Engage Summit (5-9th July 2021) will bring the most relevant, current and valuable insight into the technologies to help your online brand grow. Have you registered for this free-to-attend event yet? Packed with live and on-demand panel discussions and practical workshops, the digital event has something for everyone. With big-name speakers from our partner […]

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Zendesk vs Freshdesk: How to Choose? (2021 Guide)

Fiona O'Connor — Thu, 01 Jul 2021 10:50:48 +0000

When it comes to customer service platforms, Zendesk and Freshdesk are some of the most well-known helpdesk solutions on the market. Both have credible reputations for a good reason – their solutions are powerful and offer many benefits for businesses looking to seamlessly run their customer service operation. Both platforms offer a comprehensive suite of […]

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Customer Service Strategy: How to Guarantee Happy Customers in 7 Steps

Fiona O'Connor — Tue, 29 Jun 2021 12:03:07 +0000

Naturally, every business wants its customers to leave each interaction feeling happy and fulfilled. The benefits of having happy customers go beyond the moment! They’re wide-reaching and long-lasting. And they can even help your business grow. The better your customers’ experience, the more likely they are to return for more and become loyal customers. This […]

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ECOMWORLD 2021: Join Us at the Largest Online Event for the eCommerce Industry

Fiona O'Connor — Mon, 28 Jun 2021 16:53:33 +0000

ECOMWORLD 2021, the largest online event for the eCommerce industry, takes place June 28th-29th. Are you attending ECOMWORLD 2021, the largest online event for the eCommerce industry? This digital conference is focussed on tactics and actionable strategies for building, growing and scaling profitable eCommerce businesses in 2021. With tracks on all things digital retail, from […]

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5 Ways to Reduce Customer Response Times

Fiona O'Connor — Thu, 24 Jun 2021 10:14:10 +0000

In today’s competitive world, customer service is all about ensuring a superior customer experience. This means that the top brands must all compete to provide their customer with, not only the best customer service but also the fastest response times. It’s simply what’s expected! As businesses become increasingly customer-centric, response times are an important element […]

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How to Get Reviews on Amazon (5 Proven Ways)

Fiona O'Connor — Thu, 24 Jun 2021 09:00:43 +0000

Make no bones about it: positive reviews increase sales Here's how to write the perfect feedback request message.

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How Your eCommerce Brand Can Weather the Supply Chain and Shipping Storm Crisis Ahead

Fiona O'Connor — Wed, 23 Jun 2021 01:00:06 +0000

While demand for online goods remains high, increased supply chain costs and delayed delivery times point to a shipping crisis set to further test the operational resilience of retailers everywhere. What is the shipping crisis? Online retailers have been quick to rise to the challenges of a global pandemic, thinking outside the box to provide […]

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What is a Support Ticket System and How to Use One

Fiona O'Connor — Tue, 22 Jun 2021 11:04:22 +0000

Customer support tickets. Maybe it’s a phrase you’ve heard before, or perhaps you’re already familiar with them and work with them daily. You may have also heard them referred to as support tickets, help desk tickets, or customer service ticketing. Whatever the turn of phrase, the customer service software industry generally uses the broad term […]

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7 Ways to Reduce Customer Support Costs in 2021

Fiona O'Connor — Thu, 17 Jun 2021 11:41:36 +0000

Customer support is one of the most important elements of your business, but if you don’t manage and invest your budget in the right places, unfortunately, it could cost you. While the old adage that ‘you have to spend money to make money’ rings true, it’s also important that the money you spend doesn’t break […]

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How to Save an Hour Per Day on Support Tickets

Fiona O'Connor — Fri, 11 Jun 2021 08:45:07 +0000

One thing everyone can use more of is time. It’s a non-renewable resource. Think of what you could do if you had an extra hour a day? How could you transform your productivity? If you work in customer support, you know that each hour matters. Customers want quick responses, and you want to move along […]

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Stripe EMEA Growth Lead Eileen O’Mara Joins eDesk Board

Fiona O'Connor — Thu, 03 Jun 2021 07:59:56 +0000

Tech industry veteran Eileen O’Mara has taken on the position of non-executive director as eDesk enhances its product suite with new innovations. eCommerce customer service specialist eDesk has appointed Eileen O’Mara, the EMEA revenue and growth lead at payments platform Stripe, in the post of non-executive director. Responsible for strategically driving scale across EMEA at […]

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The Stats That Underline the Importance of Positive Reviews

Fiona O'Connor — Fri, 28 May 2021 15:09:31 +0000

Every eCommerce seller knows that positive reviews are a good thing, but just how much do shoppers rely on them when deciding what to buy? As it turns out, they’re really influential. Three Reasons Why Good Reviews Are Essential 2,000 online shoppers were recently surveyed as part of an in-depth report commissioned by eDesk. A […]

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How to Transform a Potential Issue into a Positive Review

Fiona O'Connor — Thu, 27 May 2021 14:33:22 +0000

A customer has just had a disastrous experience with one of your products. Perhaps, they didn’t even receive it. While this is by no means an ideal situation, businesses should look at moments like this as an opportunity to land a positive review. That may sound crazy, but here’s why and how you can do […]

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New Research Shows That Smart Sellers Can Step in to Avoid 9 out of 10 Bad Reviews

Fiona O'Connor — Wed, 19 May 2021 06:30:31 +0000

eDesk and CitizenMe reveal vast majority of UK and US eCommerce customers speak to retailers when an issue arises, offering a chance at redemption – but how businesses manage the problem determines their fate when it comes to reviews and feedback. Online shopping increased drastically over the past year as people stayed at home, which […]

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2 Tested Ways to Remove Negative Feedback on Amazon

Fiona O'Connor — Tue, 18 May 2021 09:22:05 +0000

No one likes to receive negative feedback in life or ecommerce. Getting negative feedback on your Amazon seller account can impact your sales, profits and Buy Box percentage. But what if we told you we can help you to get negative feedback removed in most instances. Well, firstly, not all negative feedback can be removed. […]

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How to Write Winning Product Titles for Amazon

Fiona O'Connor — Mon, 17 May 2021 09:19:10 +0000

When it comes to writing, there are two main challenges: come up with a good body, and coming up with a good title. We have plenty of posts about how to optimize your Amazon listings so we’re going to focus on a different area and show you how to grab your reader’s attention with concise, […]

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CTO Corner: Feature Focus on eDesk’s New Smart Inbox

Gareth Cummings — Sun, 16 May 2021 15:56:03 +0000

In the first of a new series, eDesk Chief Technology Officer, Gareth Cummings, gives us an insight into his own experiences and how they’ve influenced the launch of eDesk’s new Smart Inbox. Ask yourself – how many unread messages are in your inbox right now? When you glance at the unread total, do you get […]

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How to Do Amazon Competitor Analysis

Fiona O'Connor — Thu, 13 May 2021 14:38:03 +0000

Guest post by Charles Richard from TatvaSoft UK Successful survival demands continuous evolution and adaptation. And the fact certainly stands true for any entity in any scenario; even for leading tech companies ruling the industry such as Amazon. No matter how counter-intuitive it may sound, but it’s true! Also, the internet seems to be beaming […]

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How to Get an Amazon Choice Badge for Your Products

Fiona O'Connor — Mon, 10 May 2021 11:00:58 +0000

Selling on Amazon, you might not always notice some of the little things that happen. And one of them that gained popularity this year was a little dark blue badge with the words ‘Amazon’s Choice’ on it. It’s actually been here since 2015 when Amazon used it to streamline purchases made from the Echo, but […]

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Response Templates to Deal with Negative Reviews on Amazon

Fiona O'Connor — Wed, 05 May 2021 13:10:05 +0000

Guest post by Michael from Deliverr eCommerce review systems allow buyers to share their purchasing experiences with products and sellers. As an eCommerce seller, you’re likely to get plenty of great reviews and a few bad ones. Customers sometimes leave negative reviews, even when you do everything right. It’s an unfortunate truth. You have a […]

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The Best Products to Private Label on Amazon

Fiona O'Connor — Fri, 30 Apr 2021 15:19:16 +0000

Private labelling is a pretty simple concept and here we discuss the best products to private label on Amazon. What is Private Labelling? Private labelling is a pretty simple concept. You sell your own inventory and use your own packaging, but the items you’re selling are made by someone else. For example, the supermarket Tesco […]

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5 Lessons Learned From a Failed Amazon Seller

Fiona O'Connor — Thu, 29 Apr 2021 15:32:59 +0000

Guest post by Roberto from Mofluid There are many individual sellers on Amazon trying to make a quick buck, or even making millions from selling different products. The latter are probably doing it with high volume or high-margin products, or both, but some products have proven to be a tough road. While we hear many […]

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How to Write the Best Amazon Feedback Request Email (Free Template)

Fiona O'Connor — Wed, 28 Apr 2021 13:20:30 +0000

Guest post by Steve Rajeckas from Flip Those Books Keeping an extremely high Amazon feedback rating is arguably the most impactful thing you can do to safeguard your Amazon FBA business. If it drops even a tiny bit, you’ll lose sales to sellers with better ratings. And if it drops more than a bit, you’re […]

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Selling Books on Amazon FBA (29 Expert Tips)

Fiona O'Connor — Tue, 27 Apr 2021 15:45:19 +0000

Guest post by Steve Rajeckas from Flip Those Books The world of selling books on Amazon FBA can be tough to navigate without any guidance. There are tons of helpful tips and secrets you can only learn through experience… or by learning from the experiences of someone who sells books on Amazon FBA full-time. That’s […]

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Was Sie beim Dropshipping von Amazon zu eBay wissen müssen

Fiona O'Connor — Wed, 21 Apr 2021 13:18:11 +0000

Mit Dropshipping nehmen Sie sich die Mühe, ein komplettes Inventar vorrätig zu halten und Lager- und Abwicklungsgebühren zu zahlen. Sie müssen lediglich die Bestellung annehmen und dafür sorgen, dass der Lieferant sie ausführt. Wenn Sie sich über Dropshipping zwischen den beiden Online-Giganten Amazon und eBay Gedanken machen, hat eDesk die Lösung für Sie. Hier ist, […]

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eDesk Awarded ‚2021 Excellence In Customer Service Award‘

Fiona O'Connor — Tue, 20 Apr 2021 14:16:33 +0000

eDesk today announced it has been named a winner in the 2021 Excellence in Customer Service Award presented by Business Intelligence Group. This annual business awards program recognises those who are helping companies better communicate with their customers to provide a superior level of customer service. “We’re thrilled that eDesk has been recognised in BIG’s […]

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8 Tips for Responding to Amazon Reviews

Fiona O'Connor — Thu, 15 Apr 2021 14:39:22 +0000

If you sell products on Amazon, you’ll know how important good reviews are. Reviews are an essential form of social proof, and Amazon decided early on that reviews would play a key role in its marketplace. Now, most ecommerce websites will make use of reviews to boost trust and sales. But what should you do […]

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How to Hack Frequently Bought Together on Amazon

Fiona O'Connor — Tue, 13 Apr 2021 10:34:54 +0000

How often are you utilising the ‘frequently bought together’ feature on Amazon? If the answer is ’not at al‘ then you could be missing out on a valuable source of revenue. At eDesk, we’re always interested in making sure you maximise every source of revenue, so keep reading to learn how to make money out […]

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Is Amazon Deleting or Blocking Your Reviews?

Fiona O'Connor — Mon, 12 Apr 2021 08:56:31 +0000

Reviews are a fundamental part of being a success selling on Amazon, so the idea that yours could be blocked or deleted is worrisome. How do you know if it’s happening to you? This post uncovers what’s going on with product reviews on Amazon and what you can do to avoid that pitfall. Are Amazon […]

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5 Ways to Improve Your Amazon Customer Experience

Fiona O'Connor — Thu, 08 Apr 2021 13:16:21 +0000

Amazon is all about the customer experience. It’s right there in their logo, with the arrow going from a to z to represent their guarantee. As a seller, it’s your job to ensure you’re delivering a stellar customer experience every single time, and this post has five ways you can keep doing that. 1. Make Your […]

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What is the Amazon Request a Review Button?

Fiona O'Connor — Wed, 07 Apr 2021 12:50:23 +0000

We all know how tough it is to get a buyer to leave a review once the sale’s been completed, so how cool is it that Amazon’s introduced a “Request a Review” button on the Order Details page in Seller Central? If you’re not using feedback software to automate the process for you, then the […]

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11 Wege, um trendige Produkte zu finden, die Sie auf Ihrer eCommerce-Website verkaufen können

Fiona O'Connor — Wed, 31 Mar 2021 15:55:44 +0000

Gastbeitrag von Brian Dean von Backlinko Die Erschließung einer trendigen Produktkategorie kann für jede eCommerce-Website eine Goldgrube sein. Das liegt daran, dass ein aktuelles Produkt weniger Konkurrenz bei Google bedeutet. Weniger Facebook-Anzeigen in diesem Bereich. Und Sie können in der Regel mehr verlangen als bei einem Produkt mit mehr als 1000 Konkurrenten. All das kann […]

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7 Ways an eCommerce Helpdesk Can Boost Your Business

Fiona O'Connor — Tue, 30 Mar 2021 05:15:28 +0000

With online sales activity increasing during the COVID-19 pandemic, more and more businesses are turning to eCommerce helpdesk software to boost their business. Transaction Intelligence has been one of the emerging industries of the pandemic, with savvy retailers employing third-party solutions to help them tackle the increased demand on their customer service team. One such […]

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4 Customer Feedback Templates That Actually Get Results

Fiona O'Connor — Sat, 27 Mar 2021 16:55:55 +0000

Every eCommerce business knows the relevance of customer feedback — and how hard it can be to obtain it. Not to mention, once you get it, how do you make it useful for overall business strategies? According to our own internal data, 50% of eDesk Feedback clients send more than 1,900 review requests each month […]

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Help Your Helpdesk Empower Your Brand

Ann O'Sullivan — Tue, 23 Mar 2021 09:10:31 +0000

Takeaway 1. The shift to digital in 2020 has led to a $400B eCommerce logjam, with 1 in 6 online purchases generating a customer support ticket compared to 1 in 8 in 2019. Takeaway 2. Consumer expectations have led many eCommerce sellers to proactively adopt purpose-built tools to ensure the exceptional customer service that fosters […]

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Amazon Seller Feedback: Everything You Need to Know

Fiona O'Connor — Mon, 22 Mar 2021 11:36:33 +0000

Amazon got to where it is today by providing a world-class experience for customers, an experience built on trust. If you’re selling on Amazon, you need to do your bit to maintain that trust. In return, you’ll find yourself flooded with positive feedback and kind words…or will you? Is maintaining a good level of Amazon […]

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What Does Data Tell Us About the Future of eCommerce?

Fiona O'Connor — Tue, 16 Mar 2021 12:26:12 +0000

Business thrives on data, and none more so than eCommerce businesses. Using tools to collect your own data, like a helpdesk, can provide Transaction Intelligence on a small but actionable scale. You can use that data to make immediate improvements to your business. But what about the big picture? Never fear, eDesk have crunched the […]

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eDesk Supercharges Customer Support with AI Advancements, Equipping Retailers for Ongoing eCommerce Boom

Fiona O'Connor — Tue, 16 Mar 2021 08:47:51 +0000

London, 16th March 2021: Global online sales grew 27.6% in 2020 to reach $4.28tn [1] and the number of transactions needing customer support increased from one-in-eight to one-in-six [2]. In response, eCommerce customer service specialist eDesk is supercharging support for its 23,000 agents with AI advancements, expediting the company product roadmap. Following the continued rise […]

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A Message From Our CEO: The Next Phase of eDesk

Ann O'Sullivan — Tue, 16 Mar 2021 08:45:28 +0000

CEO Alex Payne discusses the future of eDesk, as the company enters the next phase of its growth. Online shopping has changed… forever. Over the last year, the global pandemic has forced changes in consumer behaviour with more people turning to online than ever before, which has accelerated digital adoption by around seven years. The […]

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7 Top Customer Support Trends for 2021

Fiona O'Connor — Mon, 08 Mar 2021 10:37:59 +0000

Just like a classic car, aged whiskey or that little black dress, superior customer service never goes out of style. Companies like First Direct, Lakeland, and Marks & Spencer are well known and well respected for their excellent customer service. In fact, it’s been this attention to detail and focus on the customer experience that […]

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eDesk Product Update: Feb 2021

Fiona O'Connor — Tue, 16 Feb 2021 15:50:26 +0000

Over the last few months, the eDesk Product team has been working hard on making our eCommerce helpdesk and feedback platform even better. Check out what’s new including an updated Mailbox and Etsy integration, plus what’s next including Smart Groups and an updated mobile app in our first product update of 2021. What’s New Improved […]

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99 Essential Customer Service Statistics for 2021

Fiona O'Connor — Thu, 04 Feb 2021 16:22:35 +0000

Customer service is one of the most important elements of your business. It can be the difference between making and losing a sale, the difference between having repeat customers or not, and the difference between whether your brand is perceived favourably or not. With more people shopping online than ever before in 2021, customer service […]

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10 Must-Attend eCommerce Conferences in 2021

Fiona O'Connor — Mon, 01 Feb 2021 16:23:28 +0000

In the past year, eCommerce sales in the US have been up by 32.4% year-over-year, and this growth shows no sign of slowing down. In this rapidly growing industry, staying ahead of the latest eCommerce trends is the key to maintaining an edge over your competitors and attending the world’s leading eCommerce conferences is a […]

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How CarParts.com Slashed Customer Support Response Time

Fiona O'Connor — Thu, 14 Jan 2021 09:07:00 +0000

Find out how US Auto Parts reduced their customer support response time almost instantaneously in four simple steps.

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10 Ways Your eCommerce Brand Can Win in 2021

Fiona O'Connor — Thu, 24 Dec 2020 10:01:18 +0000

As this year draws to a close it feels more appropriate than ever to look ahead with a positive frame of mind and recognize that despite the things we cannot control there are steps we can take to ensure we master our own destiny. Over the coming months, we will blog about what the retail […]

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7 Best Enterprise eCommerce Platforms for 2021

Fiona O'Connor — Tue, 22 Dec 2020 18:00:20 +0000

If you’re involved in the running of an enterprise business, you will already know the importance of implementing business solutions that are purpose-built for large organizations. The needs of enterprise businesses are unique and require a specialized approach. But what size business exactly is considered an enterprise business? Enterprise businesses are defined as large organizations […]

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13 Best Amazon Product Finder Tools

Fiona O'Connor — Fri, 18 Dec 2020 08:59:56 +0000

Having the right products is half the battle for achieving high sales on Amazon. But if you’re not sure where or how to look for the best products, we’ve got your back. Here are the 13 best tools we’ve uncovered to help you search for the right products for your store. 1. AMZScout AMZScout calls […]

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Improve Customer Service on Shopify With an eCommerce Helpdesk

Fiona O'Connor — Tue, 15 Dec 2020 16:20:07 +0000

Every 90 seconds, a store using Shopify makes its first sale. Here's how eDesk's ecommerce helpdesk enables you to improve customer service on Shopify.

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7 Ways to Reduce Your eBay Seller Fees

Ann O'Sullivan — Tue, 01 Dec 2020 15:33:28 +0000

Being an eBay seller can be fun, flexible and of course highly lucrative. It’s the second most important online marketplace in the US and remains a popular shopping site for billions of users around the world. Home to well-known brands and kitchen table enterprises, eBay attracts individuals and businesses because it remains one of the […]

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Google Shopping Announcement is a Game Changer For Retailers

Fiona O'Connor — Wed, 14 Oct 2020 16:20:11 +0000

When organic opportunities present themselves, they should be seized, and one of the silver linings in the pandemic cloud is that Google has rolled out the ability to use organic search product listings absolutely free. In a time when bricks-and-mortar businesses are going to the wall, retailers are waking up to the fact that ecommerce […]

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Amazon Renewed: Everything You Need to Know

Fiona O'Connor — Tue, 06 Oct 2020 16:09:35 +0000

Many ecommerce sellers expand their operations by listing their products on Amazon, taking advantage of Amazon’s sponsored listings, and becoming an FBA seller. But there’s one particular opportunity on Amazon many ecommerce sellers aren’t aware of, Amazon Renewed. Below, we’ll cover what Amazon Renewed is, which products are eligible, and the steps you can take […]

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Amazon Buyer-Seller Messaging: New Communication Guidelines

Fiona O'Connor — Fri, 25 Sep 2020 15:17:34 +0000

We are all used to Amazon making changes to its policies and guidelines. Generally, it is pretty good at communicating those changes to its loyal buyers and sellers in good time. The problems occur when, despite being in possession of information relating to new rules, Amazon sellers struggle to comply! It’s only fair that Amazon […]

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Deloitte Fast 50: xSellco Named Among Top Tech Companies in 2020

Fiona O'Connor — Thu, 17 Sep 2020 15:19:47 +0000

xSellco, the company behind eDesk, has once again been named among the top companies in Ireland at Deloitte’s 2020 Fast 50 Technology Awards. The Deloitte Technology Fast 50 Awards, one of Ireland’s foremost technology award programmes, is a ranking of the country’s 50 fastest-growing technology companies based on revenue growth over the last four years. […]

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6 Reasons Why a Knowledge Base is Essential for Online Sellers

Fiona O'Connor — Thu, 20 Aug 2020 16:00:45 +0000

A knowledge base improves your customer experience and reduces pressure on your support team. Learn why a knowledge base is essential for eCommerce in 2020!

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Which Shopify trust badges are essential for your store?

Fiona O'Connor — Wed, 19 Aug 2020 13:04:51 +0000

Shopify badges help you to gain trust and improve conversion. Check out which Shopify trust badges are essential for your online store in 2020!

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Amazon ACOS: 7 Proven Ways to Reduce It

Fiona O'Connor — Fri, 14 Aug 2020 16:20:11 +0000

Some sellers think that Amazon PPC ads are expensive. But if you reduce your Amazon ACOS, you can achieve a huge boost to your sales and profit. Here's how!

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PayPal vs Stripe: The Ultimate Comparison

Fiona O'Connor — Fri, 14 Aug 2020 08:04:20 +0000

PayPal vs Stripe is a question that sellers need to consider carefully. They both have their pros and cons but which one is right for your online store?

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eBay Fees: How Much Does It Cost to Sell on eBay?

Fiona O'Connor — Thu, 13 Aug 2020 15:12:44 +0000

Understanding eBay fees is critically important for every seller. From final value fees, to insertion fees, this guide explains them in simple ter

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Shopify vs WooCommerce: A Deep Dive Comparison

Fiona O'Connor — Wed, 12 Aug 2020 15:07:51 +0000

Shopify vs WooCommerce is a question that sellers should carefully consider. In this deep dive comparison we help you decide which platform's best for your store.

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Was ist Amazon Movers and Shakers und wie man es benutzt!

Fiona O'Connor — Wed, 12 Aug 2020 14:18:24 +0000

Die Liste der Amazon Movers and Shakers zeigt, welche Produkte ihren Verkaufsrang in den letzten 24 Stunden am stärksten erhöht haben. Hier erfahren Sie, wie Sie sie zu Ihrem Vorteil nutzen können!

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PayPal-Rückbuchungen: Unverzichtbarer Leitfaden für eCommerce-Verkäufer

Fiona O'Connor — Wed, 12 Aug 2020 13:05:58 +0000

PayPal-Rückbuchungen behindern den Cashflow und können die Zeit der Verkäufer verschwenden. Aber wenn Sie sie erfolgreich bekämpfen, können Sie Ihre Zahlungen zurückfordern! Finden Sie heraus, wie!

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eBay Partial Refund: Everything You Need to Know

Fiona O'Connor — Wed, 12 Aug 2020 08:14:37 +0000

A bad sale doesn't always have to result in a negative review or a full refund. Learn how an eBay partial refund is often enough to diffuse the situation.

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eBay Selling Limits: What Are They and How Can You Raise Them?

Fiona O'Connor — Tue, 11 Aug 2020 16:04:40 +0000

Don't let your store be restricted by eBay selling limits! Learn everything you need to know about them, including why they're set and how to increase them.

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Amazon Early Reviewer Program: Everything You Need to Know!

Fiona O'Connor — Tue, 11 Aug 2020 14:47:25 +0000

The Amazon Early Reviewer Program helps to boost your new products, but is it worth the cost? We take a deep dive to assess the program's true value.

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How to Create a Customer Oriented eCommerce Business

Fiona O'Connor — Tue, 11 Aug 2020 12:42:08 +0000

Customer orientation involves always prioritizing the buyer. Learn how to become a customer oriented eCommerce business and find out how it boosts sales

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Online arbitrage: we look beyond the hype!

Fiona O'Connor — Tue, 11 Aug 2020 11:48:59 +0000

Online arbitrage is often regarded as a shortcut to eCommerce fortunes. But does online arbitrage really work? In this guide we take a look beyond the hype.

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The 10 Best Shopify Alternatives in 2021

Fiona O'Connor — Tue, 11 Aug 2020 10:32:30 +0000

Shopify is a great eCommerce platform, but it's not the perfect choice for every seller. We've collected the best Shopify alternatives to help you choose the perfect one for your business.

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eBay Guaranteed Delivery: The Ultimate Guide

Fiona O'Connor — Tue, 11 Aug 2020 09:42:01 +0000

eBay Guaranteed Delivery is a great service that all eBay sellers should consider offering. Check out all you need to know about Guaranteed Delivery here!

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eBay unpaid item case: how to recover your payment

Fiona O'Connor — Mon, 10 Aug 2020 16:30:55 +0000

Unpaid items are a real problem for eBay sellers, but there's a way to recover your payment! Find out how an eBay unpaid item case can save the day.

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eBay-Konto suspendiert? So bringen Sie es schnell in Ordnung!

Fiona O'Connor — Mon, 10 Aug 2020 15:59:21 +0000

Ist Ihr eBay-Konto gesperrt und Sie müssen es schnell reparieren? Dieser umfassende Leitfaden hilft Ihnen, das Problem zu beheben und wieder zu verkaufen!

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How to Combine Shipping on eBay in Three Simple Steps

Fiona O'Connor — Mon, 10 Aug 2020 15:24:16 +0000

Find out how to combine shipping on eBay in three simple steps! eBay combined shipping reduces cart abandonment, increases order value and boosts conversion

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Return on sales: a crucial metric for eCommerce success

Fiona O'Connor — Mon, 10 Aug 2020 14:14:00 +0000

Return on Sales could be the most important metric for your eCommerce business. Find out how to calculate it and why it's so important for your online store

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How to Maintain a Flawless Amazon Invoice Defect Rate

Fiona O'Connor — Mon, 10 Aug 2020 10:28:22 +0000

Invoice Defect Rate now contributes to Amazon Account Health. Luckily, there's an easy way to keep your Amazon Invoice Defect Rate flawless. Find out how!

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7 Ways to Boost Your Amazon Sales Rank in 2021

Fiona O'Connor — Thu, 06 Aug 2020 16:54:00 +0000

Amazon sales rank is a vital metric which helps determine your products' visibility in search results. Find out how you can improve your Amazon sales rank!

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eBay managed payments: the ultimate guide

Fiona O'Connor — Mon, 29 Jun 2020 14:54:54 +0000

The checkout can be a thorny issue for online retailers, with many shoppers dropping off just when they're pulling out the credit card. With eBay managed payments, customers will be able to complete their purchase without being sent to PayPal.

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eBay top rated seller status: how to get it and keep it!

Fiona O'Connor — Tue, 23 Jun 2020 10:15:55 +0000

eBay top rated seller status is an incentive for sellers to provide excellent customer service and offer a generous returns policy. Top rated sellers on eBay enjoy a number of benefits including increased visibility for listings, a ‚top rated seller‘ badge to and increased protections. However, sellers need to meet quite a few strict requirements […]

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Should Your Online Store Offer Free Shipping and Returns?

Lyndsay McGregor — Mon, 22 Jun 2020 10:30:00 +0000

Most people now expect free delivery and returns as standard. For online sellers, however, free shipping is anything but free.

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7 Ways to Grow eCommerce Customer Loyalty

Fiona O'Connor — Fri, 19 Jun 2020 11:21:17 +0000

Consider this: Increasing your customer retention by just 5% can lift your profits by 25%. What makes customer loyalty so profitable, exactly? Well, loyal customers are a special breed. They’re not just on the hunt for whatever product they can get the fastest, or for the lowest price (although those certainly don’t hurt!). Rather, loyal […]

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How to find products on AliExpress: The ultimate guide

Fiona O'Connor — Thu, 18 Jun 2020 10:37:40 +0000

Picking a winning product at the right price can be the difference between eCommerce success or failure. Find out how to find products on AliExpress!

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eBay Marketing: How to Drive More Sales to Your eBay Store (2021)

Fiona O'Connor — Wed, 17 Jun 2020 11:18:00 +0000

The essential eBay marketing strategies to help you drive more people to your store and accelerate your sales and profit in 2020.

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How to Make a Killer eCommerce Product Video

Fiona O'Connor — Tue, 16 Jun 2020 11:34:43 +0000

eCommerce videos are a huge opportunity to showcase your products. Learn how to make a stunning eCommerce product video that boosts your sales today!

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Headless Commerce Explained in Simple Terms

Fiona O'Connor — Fri, 12 Jun 2020 09:42:54 +0000

Headless commerce might sound technical, but it doesn't have to be! We take a look at the advantages and disadvantages of headless commerce in simple terms

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Direct to consumer: the D2C eCommerce revolution!

Fiona O'Connor — Thu, 11 Jun 2020 14:15:21 +0000

Tired of handing your profits to retailers? Wondering about the benefits of direct to consumer (D2C) eCommerce? We’re weighing up the pros and cons in this handy guide.

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Selling on Allegro: Europe’s 5th largest marketplace

Ann O'Sullivan — Wed, 10 Jun 2020 12:35:09 +0000

Allegro is Europe's 5th biggest online marketplace and a potential goldimine for sellers! Find out everything you need to know about selling on Allegro!

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5 Ways eBay Promoted Listings Will Boost Your Sales

Fiona O'Connor — Tue, 09 Jun 2020 09:22:00 +0000

eBay promoted listings are a great way to increase a product’s visibility to more buyers and create more sales. We discuss the main advantages and to set yourself up for success.

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How Artificial Intelligence is Revolutionizing eCommerce

Fiona O'Connor — Fri, 05 Jun 2020 14:23:18 +0000

Artificial intelligence helps eCommerce businesses to reduce costs, create stronger connections with customers and sell more. Check out how AI is revolutionizing eCommerce and how your business can take advantage of it!

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TikTok for eCommerce: An Essential channel in 2021?

Fiona O'Connor — Tue, 02 Jun 2020 13:10:36 +0000

TikTok's phenominal growth has caught the eye of online sellers everywhere. But just how effective is TikTok for eCommerce?

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How to Find a Private Label Manufacturer in China

Fiona O'Connor — Mon, 01 Jun 2020 14:39:23 +0000

Guest post by Sharline from Leeline Sourcing Business owners want to stand out among millions of eCommerce peers. One way of doing this is to use private labelling to distinguish items from others listed for sale online. This distinction can also allow for much more profit. In order to bring your business idea to life, […]

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